Job Description

Job Opening: Assistant Front of House Manager

Location:

Black Horse Cafe, Earls Colne

Employment Type:

Full-time

Salary:

From 27,000 per year.

Start Date:

September 2025

We're looking for a warm, energetic, and organised

Assistant Front of House Manager

to join our busy team at Black Horse Cafe. Nestled among plants and seasonal blooms, our cafe is a popular destination for locals and visitors alike--serving fresh, homemade food and great coffee in a relaxed, nature-inspired setting.

Key Responsibilities:

As Assistant Front of House Manager, you'll play a vital role in ensuring smooth daily operations and exceptional customer service. Your duties will include:

Team Leadership & Support

Assist in supervising and motivating FOH staff during service Help with staff training, onboarding, and shift planning Lead by example with a hands-on approach and positive attitude

Customer Experience

Greet and seat guests with warmth and professionalism Monitor table service and wait times Handle customer queries, complaints, and special requests gracefully

Operational Efficiency

Oversee till operations, cash handling, and end-of-day reconciliation Manage table bookings and coordinate with kitchen staff to ensure timely service Maintain stock levels of FOH supplies (menus, condiments, takeaway packaging) Ensure compliance with food safety, hygiene, and health & safety standards

Venue Presentation

Maintain cleanliness and tidiness of the cafe and outdoor seating areas Ensure displays, signage, and menus are up to date and visually appealing Support seasonal promotions and themed events in collaboration with the garden centre team

Managerial Support

Step in for the General Manager during absences Assist with reporting, rota planning, and performance reviews Contribute ideas to improve service, efficiency, and customer satisfaction Assist with marketing and advertising through our company website and social media accounts

What We're Looking For:

A genuine passion for customer service and team development Strong leadership and communication skills Flexibility to work weekends and peak seasonal periods A calm, confident presence during busy periods Experience using Microsoft Office and social media platforms An aptitude for business management and development Previous experience in a cafe, restaurant, or hospitality role preferred Own transport essential due to location

Perks & Benefits:

Competitive pay and staff discounts Discounted or free food on shift Sociable working hours--no late nights! Supportive team culture and opportunities for career growth A beautiful, nature-filled working environment

Apply Today

Send your CV and a short cover letter to cafemanager@oliversplants.co.uk.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Ability to commute/relocate:

Earls Colne CO6 2JX: reliably commute or plan to relocate before starting work (required)
Work Location: In person