Job Description

Job Ref:

4C1409

Branch:

The Westin London City

Location:

The Westin London City, London (Central)

Salary/Benefits:

Market Related Salary + Service Charge

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

27/06/2025

Closing date:

29/07/2025

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London's historic River Thames. Overlooking Shakespeare's Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.


Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves."


At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.


Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London's most iconic landmarks.

A DAY IN THE LIFE OF AN ASSISSTANT FRONT OF HOUSE MANAGER AT THE WESTIN LONDON CITY

What you'll be doing...



Reporting to the Front of House Manager, you can expect your working day to include the following.


Supporting the day-to-day leadership of the Front of House, ensuring smooth and efficient operations across all guest-facing areas. Leading by example in delivering exceptional service, resolving guest queries promptly and empowering the team to create meaningful experiences. Enhancing the Westin Experience by anticipating guest needs and driving a proactive, personalised service culture. Monitoring and supporting team progress toward departmental goals, promoting accountability and excellence in performance. Ensuring adherence to quality assurance programs, e.g. Brand Standard Audit, AA, and LQA standards, driving continuous improvement and service excellence. Acting as a key point of contact in the absence of the Front of House Manager, ensuring leadership continuity and confident decision-making. Collaborating on continuous improvement, bringing fresh ideas to elevate guest satisfaction and team engagement.

WHAT WE NEED FROM YOU

We hire mostly on personality potential but here are a few of our requirements...



To succeed in the role of

Assistant Front of House Manager

, you will need the following qualities and skills:


Warm, professional, and naturally welcoming demeanour. Impeccable personal presentation aligned with Westin standards. Strong alignment with Westin's brand values and guest philosophy. Excellent interpersonal and training skills, with a collaborative approach to team development. Self-motivated with a positive, can-do attitude. Creative thinker with a proactive, solution-driven mindset. Flexible and adaptable to varied shifts and fast-paced environments. Fluent in English (written and spoken); additional languages are a plus. Confident in using Opera PMS or similar systems Minimum of 3 years' proven experience in guest services, front desk operations, or related roles within a 5-star hotel environment, including previous duty management experience. Marriott experience is preferable but not necessary.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...


Flexible working (subject to role and probationary review) Staff accommodation rates across UK (Mariott 4C Group Hotels) Life Assurance Cover Cycle to Work Scheme Technology Scheme Health Cash Plan (HSF) Referral Bonus Scheme Workplace pension scheme Access to Employee Assistance Program (EAP) and Wellbeing Support Eyecare vouchers Continuous Learning Development opportunities Recognition Programmes Opportunity to attend Social events.

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group



4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.