Job Description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

Free health club membership (T&Cs apply)

Discounts across The QHotels Collection

Family & Friends discounts in hotels across The QHotels Collection


Support with training & professional qualifications, including course fees!


Various learning & development available

Access to an Employee Assistance Program - Hospitality Action

Refer a friend scheme

FREE parking

AND......much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you'll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this

the

role for me?

Previous experience within a front office, reception or front of house position, or equivalent

People management experience

Quality & standards driven

Outstanding customer service skills

Conflict resolution





Curious to find out more?


Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester. Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.



The QHotels Collection are proud to be a

Disability Confident

employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.


The QHotels Collection proudly supports the UK Armed Forces and have signed the

Armed Forces Covenant

achieving the Silver Award.



INDFOH