Job Description

Assistant Front Office Manager
Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?
We are currently looking for an Assistant Front Office Manager to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest's experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world's most famous ocean liners, the creation of the 'floating hotel' and influenced the design of many of today's cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.
Job purpose:
To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company. Liaise closely with Housekeeping, and Front Office Manager.
About the role
Main duties and responsibilities
Supervise accurate and efficient Front Office operations including check in/out procedures
Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Desk Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel team members
Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law with regard to the following company regulations
Fire regulations and procedures
Health and safety regulations
First aid procedures
To ensure that the company dress code & Grooming policy is adhered to at all times.
To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
Provide a hospitable service to the standards laid down in our Training Standards Manual
Whenever possible to anticipate guest needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
To be fully conversant and able to operate the hotel's front office systems
To ensure that all charges are correctly posted to the guests' bills following the standard procedures
To be aware of the hotel availability and that every opportunity to maximise room sales is taken
To deal with cash, cheque and credit/debit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
To make sure the cash float handed over is checked and correct
To ensure that all messages received for guests are passed on accurately and as quickly as possible
Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
To operate the hotel switchboard and deal with all internal and external calls, according to procedure
To ensure the security of any safety deposits, guests' property, and lost property following security procedures as outlined in the Standards Training Manual
To ensure the Front Office Manager is advised of low stocks of stationary to reorder
To develop and maintain good working relationships with all departments in the hotel
To attend all relevant training as and when required
About the company
Titanic Hotel Belfast is located in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone traveling to Titanic Quarter on business or for pleasure.
Belfast is the birthplace of Titanic and this heritage hotel is a sister to our award-winning . The hotel is operated by ; an international property development company with over 50 years experience restoring and renovating listed heritage buildings.
Required Criteria

• Right to work in the UK

• Hospitality experience