Job Description

Assistant Front Office Manager

==================================

St Martins Lane Hotel

-------------------------

The Opportunity

At our 5-star lifestyle hotel, the lobby is more than a space--it's a stage. First impressions matter, and we're looking for an Assistant Front Office Manager who can lead with grace, think on their feet, and make every guest feel like the star of the show.

Your Role

As Assistant Front Office Manager, you'll be the right hand to our Front Office Manager and the heartbeat of our guest journey. From check-in to fond farewell, you'll ensure every moment is seamless, stylish, and sincerely warm.

What You'll Be Doing

Lead and support the front office team across reception, concierge, and guest services. Ensure smooth daily operations and exceptional guest experiences. Handle escalations with confidence, empathy, and a solutions-first mindset. Coach and develop team members to deliver service with personality and polish. Collaborate with housekeeping, F&B, and reservations to ensure seamless communication. Step up as acting manager when needed--because you've got the poise and the plan.

Benefits

Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty

Ideal Candidate

Previous experience in a supervisory or assistant management role in a luxury hotel. A guest-first mindset and a calm, confident approach to problem-solving. Strong leadership, communication, and organisational skills. A passion for people, service, and creating unforgettable moments. Flexibility to work shifts, weekends, and special events.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.