Job Description

JOB TITLE

- Assistant Front Office Manager

DEPARTMENT

- Front Office

CONTRACT TYPE

- Permanent

RATE OF PAY

- 27,500 p/a, plus amazing benefits

HOURS

- 40 hours over 5 days

LOCATION

- Newport, NP18 2LX

ID

- Req5574

OVERVIEW -

Join the 'Greatest story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Front Office Manager in our 4 star hotel, Coldra Court - just one of the fantastic opportunities we offer from 'Manor to Marina'.

OUR IDEAL HERO WILL HAVE -

A highly skilled manager with a strong, hands-on leadership style--someone who tackles challenges head-on and thrives under pressure. Outstanding people management skills--you'll inspire, organise, and lead a high-performing team to success. Rooms Division expertise--your experience in this sector of the hospitality industry is essential, especially in a quality-driven, high-volume environment. Flexibility & dedication--our guests deserve the best, and sometimes that means going the extra mile. A passion for excellence--our guests have high expectations, and we need someone who shares our commitment to delivering flawless service. Opera system knowledge--a plus, but not a dealbreaker!

IMPLEMENTING OUR 'YES YOU CAN' PHILOSOPHY, YOU WILL -

Support the Front Office Manager to maintain the highest level of service quality throughout the hotel Be the backbone of Front of House--provide seamless operational support for a smooth and flawless guest experience. Go beyond expectations--anticipate guest needs and create moments that leave a lasting impression. Stay cool under pressure--thrive in fast-paced environments and keep things running effortlessly during peak times Turn first-time guests into loyal visitors--create such an incredible experience that they can't wait to return!

BE RECOGNISED AND REWARDED -

As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -


Access to career development training from day one Discounts on food & beverage and hotel stays Discounted leisure membership Free GP virtual appointment service 24/7 wellbeing helpline NEST pension scheme Social Club Staff appreciation events Monthly and end-of-year awards

GROW WITH US -

As a Celtic Collection employee, you will be able to say -

I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -

In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.