Job Description

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title:

Assistant Head Butler

Department:

Butlers

-

Front of House

Inspired and Supported by:

Head Butler & Director of Rooms Operations

Your purpose will be:

To support the Head Butler in leading a world-class Butler Team, delivering ultra-personalised service and curating unforgettable guest experiences. You will help drive excellence across all touchpoints of the guest journey, ensure consistency in service standards, and foster a culture of emotional intelligence, attention to detail, and genuine care.

You will be accountable for:

Personalizing and perfecting our guest experience by providing exceptional service Assisting the Butler Team with the day-to-day operation Driving revenue through Rooms and Food and Beverage operations by upselling and cross-selling Liaising proactively with all hotel departments (including Front Office, Housekeeping, Engineering, Culinary, Concierge, and Security teams) to choreograph a seamless guest experience Communicating guest requests and follow-ups with clarity and urgency Creating the perfect environment and ambience for all our guests, from arranging floral arrangements to any in-suite entertainment (e.g., private dinner, press event, in-room massage, etc.) Creating and constantly keep updating a strong preference database Ensuring all Butlers are trained in-suite services, technology, amenities and training Butlers in their performance and work-related activities Inspecting all butler areas, including occupied and non-occupied suites Wardrobe management skills including but not limited to packing and unpacking Monitors VIP suite guest arrivals so that special arrangements of the setup, also flowers and food & beverage amenities, are ready upon arrival Ensuring that all Butlers are trained to confirm the Butler SOPs, LQA & Forbes standards Attending to challenging situations with outstanding problem-solving skills to perform swift service recovery Ensuring Health & Safety rules and regulations are adhered to and carrying out required risk assessments Mentoring and motivating the Butler team, setting the highest service standards through daily briefings, coaching, and hands-on training Fostering a culture of excellence, protocol and etiquette, emotional intelligence, and attention to detail Assisting in recruitment and continuous skill development of junior members Stepping confidently into the Head Butler role when needed, ensuring consistency in the operation is maintained Oversight of payroll processes and rota (staff scheduling) management

Qualifications

What you will need to do in this role?

3 - 5 years supervisory experience in a luxury hospitality environment with at least 1-2 years in a butler or guest experience supervisory role Proven experience in delivering ultra-personalised service in a five-star Forbes-rated environment Outstanding communication skills, both written & verbal and exceptional grooming and poise A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization Enthusiastic and positive personality with the ability to build trusting relationships with others. Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results Knowledge and experience with the software's - Opera, actabl, alliants, WhatsApp Applicable job related skills as per Accountable Duties

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What's in it for you?

Competitive salary, pension, and life assurance 31-33 days of holiday (including public holidays) Cashback for wellbeing/healthcare expenses & Perkbox Exclusive discounts: + Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
+ 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
+ 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation Colleague restaurant, interfaith prayer room and wellness room Laundry services for all colleagues Gym access, cycle-to-work scheme and Virgin Active membership discount Season ticket loan for commuting Employee assistance program * English classes, optician reimbursements, and local discounts for F&B and retail