Job Description

Description

Exciting Times! citizenM takes over Olympia!



As an assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.

Your typical citizenM shift could include:

Ensure guest satisfaction

Welcome our guests and help them check in and check out at the kiosks Maintain the hotel environment to ensure a clean and comfortable experience Know the places to shop, eat, drink, club and generally experience the best the city has to offer Handle reservations and process administrative matters Work with our Hotel Management System Manage daily SocietyM meeting rooms and functions where applicable

Stewardship

Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM Ensure a sound understanding of citizenM brand values Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations Demonstrate excellent problem analysis skills and decision making Create shift schedules, ensure adequate cover at all times, and assign daily tasks Be responsible for your own personal planning and work organization Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety Participating in leadership meetings to ensure alignment and strategic thinking

Food and beverage

Work with the team to serve our guest canteenM Work with Point of Sale system Demonstrate exceptional product knowledge of canteenM and guarantee quality Manage daily f&b revenue targets and drive commitment to monthly results

Maximize revenue opportunities

Seek opportunities to generate revenue while providing added value to our guests Coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition Report daily hotel revenue and be responsible for the handling of cash

Cost control

Manage the purchasing of all food and beverage items and hotel operating equipment Manage stock in line with fluctuating levels of business, minimizing waste Ensure the respect for the property in which you work

Do you have what we're looking for?

You...

Are fluent in English any other language is considered a plus Are in possession of a valid work permit Need to have strong stewardship behaviors and ability to self assess Do not need specific hotel experience but need to have 2 years or more managerial / coaching experience Are a team player Love to meet and greet different people Are passionate about the things you're doing Can multi-task Promote a growth mindset

What's in it for you?

Offer you a mobile job, never dull or standard Competitive salary Potential to earn a bonus of up to 10%, paid monthly, based on your impact on the team, guest satisfaction, and financial performances Special training program and a personal development plan Career progression Good perks come with joining our Team Meal & coffee on us during your shift break Pension and cycle to work scheme citizenM uniform and comfy shoes by On Running Wellbeing program (EAP) Restaurant and bar discounts via CODE for all ambassadors Global opportunities - chance to work in other citizenMs around the world Referral program - 1000 bonus if your friend joins us too

Typical shifts:

Our hotel operates 24/7 with a rotating flexible schedule. The typical shifts are: 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm. We keep things dynamic and take into account your preferences, so you enjoy your other life plans.

About citizenM

citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world's fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional... and neither are our support offices. We're open-minded, with kind hearts and global minds.



We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We're also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.