Job Description

Work base: Coed Pella, Colwyn Bay


Conwy's IT & Digital Transformation Service is looking for an enthusiastic and dedicated individual keen to develop their skills within our team.


You should be a highly motivated team player keen to progress and assist in the delivery of our IT & Digital Services for the Council's 2500+ users as we modernise the way we work and operate.


As a member of the IT Education and Schools Team you will be expected to demonstrate your ability to support a range of school-based technologies and systems, attain IT system expertise, document solutions and have a strong customer focus.


You should have the capability to understand how we support and develop a range of IT related areas including a variety of operating systems (Windows, iOS, Chrome / Linux) and software / device management platforms (Microsoft Intune, Microsoft Office 365, Google environment, Apple School Manager).


A key area of the work we do is to ensure we meet the changing ICT demands of our users to help them to carry out their roles on a daily basis. In doing so you should demonstrate your ability to communicate effectively and to ensure the work you deliver is to the highest possible standards.


Full details of the role can be found on the attached and Person Specification.


Due to the nature of the post the successful candidate will be subject to a disclosure by the Disclosure and Barring Service.

Manager details for informal discussion:

Rebecca Brown, Rebecca Brown Principal IT Business Partner


( rebecca.brown@conwy.gov.uk , 01492 576305 )

Welsh Language Skills:

The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.


We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.


Conwy is committed to safeguarding. Qualifications and references will be verified.


We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.


We welcome and encourage applicants from all backgrounds and experiences.


We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).


We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.


Mae'r ffurflen hon ar gael yn Gymraeg hefyd.