Job Description

Assistant IT Manager needed to cover one of our clients Schools in the Cobham area. Salary up to \xc2\xa330,000 + benefits.

We are a leading managed service provider in the Education Sector and we are looking for an Assistant IT Manager to join our very busy, expanding team supporting IT in the Cobham Area.

This is an exciting opportunity for an Assistant IT Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.

Our requirement is for an Assistant IT Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant IT Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

Your responsibilities will include:

1. Key Tasks

• Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities.
• Become the \xe2\x80\x9csecond in command\xe2\x80\x9d to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site \xe2\x80\x93 so the ability to work independently is a must.
• Use specialist skills/training/experience to support school/centre\xe2\x80\x99s staff & pupils ICT requirements.
• Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others.
• Demonstrate and assist in the safe and effective use of specialist equipment/materials.
• Provide specialist advice and guidance as required to School/Centre.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Implement agreed work programmes/practices under the guidance of Senior Staff.
• Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• Mentor junior colleagues
• To be aware of the school/centre\xe2\x80\x99s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this.

2. Technical Expertise

• Connect up and check hardware for normal operation.
• Set up a suitable desktop environment for users of a standalone or networked PC.
• Install simple software applications as required.
• Perform basic set up and checking of networked PCs.
• Perform basic maintenance tasks for user accounts.
• Use simple utilities to change information on the intranet.
• Follow instructions to run basic network monitoring reports or utilities.

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3. Processes

• Follow an acceptance test procedure on new ICT equipment and report results appropriately.
• Update records of installed hardware and software.
• Maintain a software library and store original copies of installed applications.
• Transfer and transportation of IT Equipment to required areas or rooms within the site.
• Follow processes and tasks described in school\xe2\x80\x99s disaster recovery and maintenance plans
• Follow instructions to implement school backup and virus protection procedures.
• Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made.
• Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level.
• Record the time spent on tasks and compare to expectation/allocation as appropriate.

4. Checks

• To do regular checks on our client systems, which include \xe2\x80\x93 but are not limited to, the following:
• Disk space checks
• Backup checks
• Event log checks
• Cluster Shared Volume/Shared Storage for Hypervisors
• SNMP Traps

Requirements:

• Experience in a helpdesk or support environment.
• Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE)
• You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams.
• Microsoft Server Skills are desirable.
• Professional and polished communication skills.
• Experience in the education sector is desirable but not essential.
• Must have a clean and valid DBS disclosure.
• Keen desire to learn and expand on your existing knowledge/ skills.

Benefits and Opportunities:

We can offer you:

• An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
• Exceptional career development and advancement opportunities including Microsoft/Apple training.
• Opportunities to gain experience in high level IT projects.
• The potential to progress to the senior levels of our management team.
• A remuneration scale that encourages and rewards progression and improvement.
• 25 Days Holiday (loyalty service holiday scheme).
• Sage Benefits.

If you are interested in this role and would like to find out more we would love to hear from you!

Class Technology Solutions