Job Description

End Date Sunday 30 July 2023

Salary Range \xc2\xa30 - \xc2\xa30

Agile Working Options Flexibility in when hours are worked, Hybrid Working

Summary .



JOB TITLE: Assistant Relationship Manager

SALARY: Competitive salary package

LOCATION(S): Douglas, Isle of Man

HOURS: Full-time

Candidates for roles in the Isle of Man are required to hold specific right to work permissions to live & work in this jurisdiction which differs from the UK

About this opportunity;

The Islands business is the fastest growing business in Lloyds Banking Group (LBG) so it\xe2\x80\x99s a really great time to join and make a real difference.

As an Assistant Relationship Manager you\'ll be joining our dynamic relationship management team within the Commercial Business Banking Team. In addition, you\'ll be supporting a growing portfolio of clients with all their banking needs including lending, deposits, new accounts and cash management.

You\'ll gain from exposure and experience to a full range of clients and products with the aim that this role becomes an effective training ground for future Relationship Manager roles. There is a strong expectation to grow the Commercial business through deepening existing client relationships and winning new clients as we strive to be the corporate bank of choice in pursuit of our business vision of Helping Islands Prosper.

As an Assistant Relationship Manager, you\xe2\x80\x99ll\xe2\x80\xa6

• Provides a quality service to customers by processing cases, taking care of complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
• Progressing new account enquiries
• Works within current standard credit and compliance processes, systems, and procedures, and reports simple issues.
• Carries out daily procedural tasks via established procedures such as fixing deposits and dealing with incoming enquiries to support management of external and internal client relationships.
• Develops personal capabilities using existing formal and informal training opportunities.
• Working with other Assistant Relationship Managers to ensure smooth running of the Business Banking desk on a day by day basis, reacting to changing priorities and circumstances to ensure client needs are met

About us;

If you think all banks are the same, you\xe2\x80\x99d be wrong. We\xe2\x80\x99re an innovative, fast-changing business that\xe2\x80\x99s shaping finance as a force for good. A bank that\xe2\x80\x99s empowering its people to innovate, explore possibilities and grow with purpose.

What you\xe2\x80\x99ll need;

• Previous banking experience, preferably in business banking, but other areas of banking are also useful.
• Evidenced experience within onboarding
• Ability to handle large volumes of incoming account queries and any new requests
• Strong customer focus

About working for us;

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\xe2\x80\x99s why we especially welcome applications from under-represented groups.

We\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days\xe2\x80\x99 holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group