Job Description

Job Title: Assistant Lettings Manager

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0 to 0 Annum

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Overview:

We are looking for a highly motivated and organized Assistant Lettings Manager to join our dynamic team. In this key role, you will provide day-to-day support to the Lettings Manager, oversee the smooth operation of the lettings process, and ensure that both tenants and landlords receive exceptional service. You will play a pivotal role in managing a growing portfolio of properties, mentoring junior team members, and helping to achieve departmental targets. If you're passionate about property and have a proven track record in lettings, we want to hear from you!

Key Responsibilities:

Support Lettings Management:

Assist the Lettings Manager in the daily operations of the lettings department. Help coordinate the lettings process from valuation to move-in, ensuring properties are let quickly and efficiently. Oversee the team of lettings negotiators and provide guidance when needed. Act as a point of contact for landlords, tenants, and colleagues, ensuring smooth communication and resolution of issues.

Team Leadership & Training:

Support the development of junior lettings staff by providing training, mentoring, and day-to-day guidance. Ensure all team members adhere to company policies, legal requirements, and best practices. Assist in managing and allocating daily tasks to ensure the team meets targets and KPIs.

Property Management:

Liaise with landlords and tenants to ensure properties are effectively managed and let in a timely manner. Oversee property viewings, ensuring all potential tenants receive excellent service. Manage property listings on relevant platforms, ensuring that all properties are marketed effectively and accurately.

Client Relations:

Build and maintain strong relationships with landlords, providing them with expert advice on rental values, market trends, and the letting process. Handle tenant and landlord queries promptly and professionally. Resolve any disputes or issues that arise during the lettings process to ensure a smooth tenancy.

Marketing & Business Development:

Assist in the marketing of properties, including organizing viewings and ensuring properties are presented to the highest standard. Help implement strategies to attract new landlords and grow the lettings portfolio. Promote the company's lettings services, leveraging industry knowledge and relationships to generate new business opportunities.

Administrative Support:

Ensure all necessary paperwork is completed accurately and in a timely manner, including tenancy agreements, reference checks, and inventories. Maintain accurate and up-to-date records of all lettings transactions. Assist with rent collection, property inspections, and maintenance coordination when required.

Compliance & Legal Responsibilities:

Ensure compliance with all relevant property legislation and company policies. Stay up-to-date with industry regulations, market trends, and legislative changes, and ensure the team is informed and compliant.

Performance Monitoring & Reporting:

Monitor and report on team performance, ensuring the department is meeting set targets and KPIs. Provide regular updates to the Lettings Manager on key performance metrics, issues, and opportunities for improvement.

Key Skills and Qualifications:

At least 2-3 years of experience in a lettings or property management role, with experience in a leadership or supervisory capacity. In-depth knowledge of the lettings market, property management, and relevant legislation. Strong organizational, leadership, and problem-solving skills. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with landlords, tenants, and colleagues. Ability to manage multiple tasks and work in a fast-paced environment. Proficiency in property management software and Microsoft Office Suite. ARLA (or similar) qualification is desirable but not essential. A full, clean driving license may be required (dependent on the role location).

Benefits:

Competitive salary with performance-based incentives and commission. Opportunities for career progression within the company. Ongoing training and professional development. [Additional benefits such as pension, healthcare, etc.] A collaborative and supportive team environment.

How to Apply:

If you're a highly organized, proactive, and experienced individual with a passion for property and lettings, we'd love to hear from you.


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