Job Description

Job Ref:

CH2333

Branch:

Balmoral Arms

Location:

Ballater, Aberdeenshire

Salary/Benefits:

Competitive Salary + TRONC

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Days, Evenings Weekends

Hours per week:

40-45

Posted date:

16/05/2025

Closing date:

18/06/2025

Join Crerar Hotels - Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At

Crerar Hotels

, we believe in creating unforgettable experiences for our guests - and that starts with

YOU

! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.



As an

Assistant Manager

at the Balmoral Arms (5Country Inn), you'll play a pivotal role in supporting the General Deputy General Manager in delivering exceptional service accross the business and maintaining high standards. Your passion for good food, drink people and excellent service will be key, as will your strong admin skills, personal organisation, and sales abilities. You'll assist in managing budgets and ensuring profitability, in line with the hotel's goals. Your leadership will be vital in developing and guiding the team, setting clear quality standards, and handling day-to-day operations, including stock management, promotional activities, and overseeing the bar display. You'll also be responsible for resolving customer complaints quickly and to their satisfaction while ensuring compliance with relevant legislation. This is an exciting opportunity to be a key player in a dynamic and customer-focused environment.


Departments that you will lead include reception, housekeeping, reservations, FB accounts admin. So ideally applicants will have experience within a hotel admin setting as well as operation skills.



This is a hands on role leading from the front, while undertaking admin duties such as reservatrions, rota, GP, invoicing and so on. We are a small but busy operation where the people are at the heart of what we deliver.



Key Responsibilities:


Support the GM and DGM in overseeing all hotel operations, with a focus on Food Beverage, Reservations, Reception, Housekeeping, and Accounts/Finance. Act as a key point of contact for departmental managers, ensuring effective communication and collaboration across teams. Maintain high standards of guest service and satisfaction by supporting front-line teams and responding to guest feedback. Assist in managing staffing, training, and performance across departments. Monitor operational costs and budgets, helping to ensure efficiency and profitability. Step in to lead shifts and departmental functions as required, especially in the absence of senior management.

About You:


Previous experience in a supervisory or assistant management role in hospitality or hotel operations. A working knowledge of multiple hotel departments is highly desirable. Strong leadership, organizational, and problem-solving skills. Confident in handling guest concerns with a calm and professional approach. A team player with the ability to motivate others and drive positive results. Flexible and adaptable to changing operational needs, including weekend and shift work.

Why Work with Us?

On top of the fantastic benefits below we offer a salary



At Crerar Hotels, we truly value our team, and that's why we offer:

Wagestream

- Get instant access to your earned wages when you need them.

YuLife

- Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.

Echo

- Our brand-new communications platform keeps you connected and engaged.

Career Development

- We invest in our people with fantastic training and progression opportunities.

Employee recognition and reward scheme

- celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.

Exclusive Discounts

- Stay, dine, and relax at our beautiful hotels at special team rates.

Work in Breathtaking Locations

- From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day.

Apply now

and start your journey with Crerar Hotels!


Do you bring personality to your work and aim to exceed guests expectations?



Then we want to work with you!



The Balmoral Arms is brimming with character both the building and its team.



Known for its charm, proper Scottish hospitality and lively music scene, the Balmoral Arms is popular with locals and guests. That's why the team pride themselves on providing quality service with a friendly approach, worthy of the inn's AA awarded four star inn accolade.



The homely lounge, with its wooden-beamed ceilings, open fires and Victorian decor, complement the welcoming bar with its homemade, classic dishes and regular folk bands.



Located in the village of Ballater at the heart of Royal Deeside, the Balmoral Arms Inn is at the eastern gateway to the Cairngorms National Park, just 43 miles west of Aberdeen. The area even has the royal seal of approval, with the Queen's summer home of Balmoral Castle down the road.



The location is ideal for outdoors lovers, with seasonal skiing at the nearby Lecht ski centre or Glenshee, and opportunities for hiking and biking the mountains in better weather.



Year round, regardless of whether the roaring fire needs lit, you can be sure a warm welcome awaits.



Can we tempt you to be part of it?

Three reasons to choose a career with Crerar Hotels

Destination locations

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.

Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

Shaped by our values

We share the spirit of Scotland through our values. We take

pride

in providing a truly

authentic

experience we're

warm

in personality,

curious

to get to know our guests and

confident

in sharing our knowledge. We take what we do seriously, but our

humour

means we also see the lighter side. Above all, we're comfortable saying, "we are who we are!"