Job Description

Mercy in Action are looking to recruit an Assistant Manager to work in our boutique charity shop in Chelsea Road, Bath. This store is a hidden gem, offering an abundance of high end fashion and homeware, within a vibrant community of independent traders.

If you are ready for a new challenge, love fashion, are friendly, enthusiastic and want to help us make a difference, then apply today.

Why Mercy in Action?

We invest in the development of our retail staff. We offer a nurturing and supportive work culture that will help give you the tools to make the shop thrive. Your days will be varied and exciting with plenty of opportunities to use your creativity to maximise sales. You will be an important part of our work to alleviate poverty.

A little bit about us:

Mercy in Action is a UK registered charity (1096068) working with children, their families and communities in the UK and the Philippines.

In the UK, our Petra Project provides nurturing homes for young mums and their babies and young people, who would otherwise be facing homelessness. In the Philippines, our work centres around helping children to regain lost years by providing residential care, a schooling program and a drop-in centre for street children. Our professional staff work tirelessly to reunite families and enable them to have a future together.

Our newest Bath-based projects, the Clothesline and Action Pantry, provide food and clothing to local families.

Our growing network of Mercy in Action Charity shops raises essential funds for maintaining and expanding these projects, enabling us to support those most in need

In return Mercy in Action can offer a competitive salary, 28 days annual leave (pro rata), long service award, optional overtime, company pension scheme and staff discount.

The Role

Our Assistant Managers are responsible for volunteers and assist the store managers with the day to day running of our shops. They are self-motivated, customer-focused, and able to follow tasks as well as use their initiative. Our shop days are fast-paced and varied so you will never find yourself with nothing to do.

The position for 28 hours per week, including alternate Saturdays, plus additional holiday cover as required.

You:

You will be experienced in working with people and confident in supporting a team in a busy environment. You will have a strong drive to achieve great results and be motivated by the knowledge you are making a real difference to the success of Mercy in Action. You will be creative, proactive and brimming with ideas to help make the most of the shop, with great customer service and the tools to help make the shop a place that people want to keep coming back to.

KEY RESPONSIBILITIES

SALES

- Ensure sales targets are achieved and costs are controlled

- Maximise department sales and Gift Aid within the shop

STOCK MANAGEMENT

- Assist the Manager in the control of pricing in line with company policy

- Assist in managing the sale of new goods in line with company guidelines

- Assist in managing stock room systems to ensure quality control, stock density and rotation

- Apply company display, merchandising and window dressing standards

LINE MANAGEMENT RESPONSIBILITIES

- Recruit sufficient number of volunteers to ensure adequate shop support at all times

- Assist the Manager in organising sick and holiday cover

- Assist in the training of staff & volunteers

- Develop the shop team through effective leadership, communication & supervision

OPERATIONS

- Take responsibility for managing the shop when the Manager is absent.

- Assist the manager in promoting excellent H&S culture throughout the shop team in accordance with MiA's Health and Safety Policy & Procedures at all times.

- Security - act as key holder; ensure security of cash, stock, staff & premises, adhering to company cash handling procedure

Requirements of Role:

Reliable

Good communication skills

Attention to detail

Understanding the work and ethos of MiA

Previous management experience would be advantageous, but training can be provided.

Mercy in Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment, anyone working in a post with children or vulnerable groups will need to undertake an Enhanced DBS check.

The suitability of all prospective employees or volunteers will be assessed in line with our safer recruitment process, including the disclosure of criminal records and vetting check.

Job Types: Part-time, Permanent

Pay: 12.38 per hour

Benefits:

Company pension Employee discount
Work Location: In person