Job Description

Company Description

Direct Heating and Plumbing Merchants are one of the UK's leading independent heating and plumbing specialists who have been trading boiler spares, heating parts, heating system controls, plumbing and central heating systems for over 35 years.

This has enabled us to gather an unrivalled level of boiler spares stock, heating parts experience and industry specific knowledge that we can use to ensure that our service to you the customer is first class. Our experienced staff have many years combined industry experience.

Role Description

The Assistant General Manager is responsible for supporting the General Manager in the daily operations the branch. They help to ensure the branch runs smoothly, efficiently, and meets its financial and customer service goals. They also assist in managing branch staff.

Duties Include but not limited to.

Safety

Lead from the front in terms of both compliance and setting safety and environmental standards. Manage in line with the company's safety systems and procedures and ensure we are safe and compliant. To lead from the front in the continuous improvement in safety processes and procedures. Develop staff knowledge on safety through training, engagement, and regular communications. Live and breathe our Golden Safety principles.

Sales and Customer service

Achieve branch Sales and Gross Profit targets. Ensure we try to answer every call within 3 rings, and where we do miss a call, every customer is to be called back. Maintain impeccable store standards, including staff welfare facilities, trade counter and showroom areas. Drive an increase in sales tickets raised, average lines and average value per ticket. Execute a branch sales and marketing plan, this will contain a mix of local branch activity and supporting company level initiatives. Build strong relationships with representatives of local suppliers for support in local trade mornings, building staff knowledge etc.

People

Set and support a culture that attracts, onboards, develops, and retains great people. Celebrate strong performance, develop talent, and manage underperformance within the branch.

Communication

Build strong relationships with peers in different departments including HR, fleet, commercial, finance etc. Support the Branch Manager in delivering a branch communication plan that keeps all colleagues up to date on how they are performing and keeping the team abreast of the latest information and developments across stock, customers, safety, and sales opportunities etc. Communicate in line with the company strategy. Daily/ weekly/ monthly review of sales and Gross Profit to ensure we are maximizing our chance to take market share.

Profit

Achieve EBITDA and margin targets through management of the branch P&L Stock management - ensure processes related to stock management are followed and investigated accordingly.

Salary:

Depending on experience

Working Calender:

Monday - Friday and alternare Saturdays.

Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme
Schedule:

8 hour shift Monday to Friday
Experience:

Plumbing and Heating: 1 year (preferred) Management: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person