Job Description

Assistant Practice Manager (Dental)

Pay:

13-14ph, dependent on experience

Job Type:

Full-time

Schedule:

Monday to Friday

Work Location:

In person

Additional Pay:

Bonus scheme

Benefits:

Company events, free parking, uniform provided

About Us

We are a friendly, modern, and patient-focused dental practice located in the heart of Didsbury. We are known for delivering high-quality care, maintaining strong clinical standards, and fostering a supportive, collaborative team culture.

We are now looking for a confident, organised, and proactive

Assistant Practice Manager

to support the day-to-day running of the practice and work closely with the Business Manager to ensure smooth operations, full diaries, and a positive team environment.

Role Overview

This is a hands-on operational role suited to someone who enjoys being involved in all areas of practice life. You will support the Business Manager in overseeing daily operations, compliance, diary performance, and team management, while also remaining actively involved in front-of-house and administrative duties.

The ideal candidate will have

at least 2 years' management experience

, be confident managing people, and thrive in a busy healthcare or customer-focused environment. Dental experience is highly desirable and will give candidates a head start, but full training can be provided for the right individual with strong management skills.

Key Responsibilities

Practice Operations & Performance

Supporting the Business Manager with the day-to-day operational running of the practice Ensuring appointment books are well managed, productive, and optimised Proactively contacting patients to maximise diary utilisation and reduce gaps Monitoring workflows to ensure smooth patient journeys and efficient systems

Compliance & Governance

Supporting compliance with CQC, NHS, GDPR, and internal policies Ensuring systems, processes, and records are maintained accurately Assisting with audits, reports, and compliance checks

People Management

Supporting, supervising, and motivating the front-of-house and admin team Assisting with onboarding, training, and performance management Helping to maintain a positive, professional, and supportive team culture Acting as a point of escalation for day-to-day team queries or issues

Admin & Front of House (Hands-On)

Greeting patients and managing front desk and back-office operations Handling phone and email enquiries professionally and efficiently Booking and managing appointments using SOE/Exact software Processing payments, NHS/private paperwork, and insurance claims Maintaining accurate patient records and administrative systems Supporting internal marketing and patient communications

What We're Looking For

Minimum 2 years' management or supervisory experience (essential)

Proven experience managing or supporting a team Dental practice experience preferred, but not essential Confidence using practice management software (SOE/Exact ideal) Strong organisational and problem-solving skills Excellent communication skills with patients and staff Professional, calm, and approachable leadership style Ability to work under pressure and manage competing priorities Proactive mindset with a willingness to take ownership and responsibility

What We Offer

Competitive salary with regular performance reviews Quarterly company bonus scheme Training and development opportunities Clear progression within the practice Modern, digital practice with strong systems in place Supportive leadership and collaborative team environment Opportunity to work closely with the Business Manager and clinicians Uniform provided and free off-site parking

Interested?

Please apply with your CV and a short cover note outlining your management experience and why you feel you'd be a good fit for this role.

We look forward to welcoming a motivated Assistant Manager who wants to grow with our practice and play a key role in its success.

Job Type: Full-time

Pay: 13.00-14.00 per hour

Expected hours: 40 per week

Benefits:

Company pension Free parking On-site parking
Work Location: In person