Job Description

The Fox and Hounds

Who are we?

The Fox and Hounds is an up and coming pub and garden with rooms, serving up refined tasty pub classics and hearty dishes along side noted ales, no and lows and an ever changing wine list. We're all about good times, good vibes and giving our guests the best experience.

Where?

Llancarfan is an idyllic village in the heart of a coastal county, the Vale of Glamorgan. The pub sits along the river just along from the ford. Only 20 minutes from Cardiff.

The Role

An AM who can lead the pub team and work alongside the owner. The business needs someone hands on who's happy to take on any situation and any role in the business. We're a small team and the management is involved in all aspects of the business from managing the profit margins and running a busy restaurant service.

The pub sits 60 covers and serves top quality produce from Wales, the service is not pretensions, it's friendly with a professional edge. We aim to anticipate our guests needs and add small touches to create memorable experiences.

The pub has 8 bedrooms which are due to be renovated and we offer a tasty breakfast for our guests.

At the heart of the business is our team, we're looking for a real people person who's not only passionate about taking care of our guests but also the team. Our team comes first, and we aim to train and retain.

Who we're looking for?

Someone with a passion and deep knowledge of food, wine and hospitality with extensive experience in busy pub, restaurant or hotel environments.

You must be able to lead and train a team with positivity to ensure they execute the service standards required.

We want someone who cares for the team and unites all departments to ensure they all work in harmony. This could mean the odd tough discussion that should be approached with sensitivity and an open mind.

We're looking for someone who delivers quality service to our guests consistently.

Someone who's proactive and anticipates problems and guest needs

Knowledge of food hygiene is essential.

You must be able to handle pressured situations

You should be a hands-on manager and be able to turn your hand to any position front of house

Being organised and keeping on top of your admin is essential

We love new ideas and working methods and are always looking to improve

What we offer

All tips and service charge go directly to the team

Holiday increase for long service up to 5 days

Annual staff party

Staff trips to visit suppliers

Investment in training and development

Pension contribution

Flexible working shifts

7 day operation so weekends off are not a problem when you need

Duties include

Managing the day to day running of the business to a high standard

Ensure our service and hospitality is the best it can be

Maintain guest relations

Ensure stock levels are maintained

Manage the food and health and safety compliance to a high standard

Guest and supplier correspondence

Disposable and wet stock takes

Cash handling and banking

Back office till management

Team training

Booking system management for the restaurant and hotel

Addressing staff issues discreetly

Addressing customer complaints professionally and in a timely manner

Job Types: Full-time, Permanent

Pay: 13.50-17.50 per hour

Expected hours: 35 - 45 per week

Benefits:

Casual dress Company pension Free parking On-site parking
Work Location: In person