Purpose of role:
To assist the management team in the smooth running of the shop, delivering the highest possible standards of product quality, driving sales and profit, compliance of operational standards, exceptional customer experience through leading, supporting and coaching of the team.
Key Objectives Leading the team to provide outstanding product quality for each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times
Ensuring that the preparation and service of all products is completed to the correct standard and quality is met at all times
Planning, organising and monitoring the workload & productivity of the team whilst promoting excellent teamwork
Assisting the manager with daily & weekly management tasks & responsibilities to ensure the smooth running of the production area
Taking responsibility for all company policies & legal requirements whilst on duty as required
Following reasonable instruction from the management team and carrying out miscellaneous duties as required at all times
Training and supporting the implementation of new Blackbird Information, policies and products through 1:1 training sessions
Responsibilities Following all team member responsibilities & leading the team to deliver these
Taking responsibility for being a key holder of the premises, including all related policies & procedures
Acting as a role model for the team by personally following all required standards & consistently delivering an outstanding customer experience
Ensuring a fast, efficient service by monitoring product levels with the retail team and ensuring good product availability; communicating effectively with the rest of the team regarding potential product shortages to prevent items from running out and keeping the displays looking full
Ensuring that no sub-standard products are put out for display or served to a customer at any stage
Ensuring that all team members have a good level of product knowledge and are capable to assist customers with their questions and requirements at all times
Leading team briefings as and when appropriate
Driving sales by leading promotional activity on shift, such as sampling and encouraging customers to try new products
Ensuring that the team are fully briefed and trained on any new amended food and drink products, and on any promotional activity, as appropriate
Leading & monitoring all required procedures for the opening and/ or closing of the shop
Notifying the manager of any performance issues, e.g. lateness, discrepancies, incidents
Dealing with any issues that arise during each shift promptly and professionally, seeking advice from the manager where necessary
Recording & reporting any wastage to the manager
Following all company financial policies & procedures and ensuring that the security of the cash and stock is maintained
Following daily administration procedures as required & assigned by the manager to assist with the day-to-day running of the shop
Adhering to all aspects of fire safety, Health & Safety, Food Safety, Trading Standards, COSHH and any other company policies
Wearing the Blackbird uniform with pride and maintaining the highest level of personal hygiene
Planning & leading all required cleaning duties, and ensuring that all areas of the shop are maintained to the agreed standards of cleanliness and hygiene and left accordingly at the end of the shift
Ensuring that the team are working in a clean, safe and hygienic manner at all times, including responsibility for the health, safety and welfare of all customers, colleagues and yourself
Attending regular company meetings as required
Undertaking any duties as required to ensure the smooth daily running of the shop
Assisting with the supervision of retail shifts as required, including all associated duties
Leading the team to maintain the shop's product display by ensuring it is consistently meeting Blackbird Bible, always well-presented with the correct labels, and full of the correct products for the time of day
Assisting with running team meetings and producing weekly / monthly team communication to ensure the smooth running of the shop
Leading product quality activity for the team, including the monitoring of customer feedback trends and feeding these back to the manager & team
Following weekly administration procedures as required & assigned by the manager to assist with the day-to-day running of the shop
Assisting the manager to follow up on any performance issues, e.g. lateness, discrepancies, incidents; participating in regular team job chats
Maintaining team member personnel & training records and payroll administration
Managing the team member induction process, ensuring that all new starters receive a fantastic welcome, effective training period, and are signed off to the required standard
Maintaining the stock management process, including ordering, monitoring the correct processing of deliveries, creation of productions plans and carry overs
Monitoring stock wastage on a regular basis, including correct processes & controls to minimise wastage levels; minimising stock wastage through correct ordering and receiving stock procedures, stock rotation and product labelling
Maintaining correct stock levels of non-consumables through ordering controls
Analysing product quality & consistency on a regular basis, and working with the manager to ensure the correct standards are achieved
Ensuring that Food Safety controls are followed at all times
Undertaking any duties as required to ensure the smooth weekly running of the shop
Attributes Passion for leading food & drink quality
Passion for leading an excellent customer experience
Excellent communication skills including verbal English
Fantastic standards and a professional approach
Outgoing & lively personality
Flexible and committed
Highly motivated
Team player
The
above
are
key
tasks
for
the
role
but
please
note
that
this
is
not
an
exhaustive
list
and
may
change
from
time
to
time in
line
with
business
needs
and
the
size
of
the
business.
INDMANAGE
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