Job Description

Job title:

Assistant Manager

Reports

to:

Shop Manager

Responsible

for:

Supervisors and Team Members



Purpose of role:
To assist the management team in the smooth running of the shop, delivering the highest possible standards of product quality, driving sales and profit, compliance of operational standards, exceptional customer experience through leading, supporting and coaching of the team.



Key Objectives
Leading the team to provide outstanding product quality for each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times

Ensuring that the preparation and service of all products is completed to the correct standard and quality is met at all times

Planning, organising and monitoring the workload & productivity of the team whilst promoting excellent teamwork

Assisting the manager with daily & weekly management tasks & responsibilities to ensure the smooth running of the production area

Taking responsibility for all company policies & legal requirements whilst on duty as required

Following reasonable instruction from the management team and carrying out miscellaneous duties as required at all times

Training and supporting the implementation of new Blackbird Information, policies and products through 1:1 training sessions


Responsibilities
Following all team member responsibilities & leading the team to deliver these

Taking responsibility for being a key holder of the premises, including all related policies & procedures

Acting as a role model for the team by personally following all required standards & consistently delivering an outstanding customer experience

Ensuring a fast, efficient service by monitoring product levels with the retail team and ensuring good product availability; communicating effectively with the rest of the team regarding potential product shortages to prevent items from running out and keeping the displays looking full

Ensuring that no sub-standard products are put out for display or served to a customer at any stage

Ensuring that all team members have a good level of product knowledge and are capable to assist customers with their questions and requirements at all times

Leading team briefings as and when appropriate

Driving sales by leading promotional activity on shift, such as sampling and encouraging customers to try new products

Ensuring that the team are fully briefed and trained on any new amended food and drink products, and on any promotional activity, as appropriate

Leading & monitoring all required procedures for the opening and/ or closing of the shop

Notifying the manager of any performance issues, e.g. lateness, discrepancies, incidents

Dealing with any issues that arise during each shift promptly and professionally, seeking advice from the manager where necessary

Recording & reporting any wastage to the manager

Following all company financial policies & procedures and ensuring that the security of the cash and stock is maintained

Following daily administration procedures as required & assigned by the manager to assist with the day-to-day running of the shop

Adhering to all aspects of fire safety, Health & Safety, Food Safety, Trading Standards, COSHH and any other company policies

Wearing the Blackbird uniform with pride and maintaining the highest level of personal hygiene

Planning & leading all required cleaning duties, and ensuring that all areas of the shop are maintained to the agreed standards of cleanliness and hygiene and left accordingly at the end of the shift

Ensuring that the team are working in a clean, safe and hygienic manner at all times, including responsibility for the health, safety and welfare of all customers, colleagues and yourself

Attending regular company meetings as required

Undertaking any duties as required to ensure the smooth daily running of the shop

Assisting with the supervision of retail shifts as required, including all associated duties

Leading the team to maintain the shop's product display by ensuring it is consistently meeting Blackbird Bible, always well-presented with the correct labels, and full of the correct products for the time of day




Assisting with running team meetings and producing weekly / monthly team communication to ensure the smooth running of the shop

Leading product quality activity for the team, including the monitoring of customer feedback trends and feeding these back to the manager & team

Following weekly administration procedures as required & assigned by the manager to assist with the day-to-day running of the shop

Assisting the manager to follow up on any performance issues, e.g. lateness, discrepancies, incidents; participating in regular team job chats

Maintaining team member personnel & training records and payroll administration

Managing the team member induction process, ensuring that all new starters receive a fantastic welcome, effective training period, and are signed off to the required standard

Maintaining the stock management process, including ordering, monitoring the correct processing of deliveries, creation of productions plans and carry overs

Monitoring stock wastage on a regular basis, including correct processes & controls to minimise wastage levels; minimising stock wastage through correct ordering and receiving stock procedures, stock rotation and product labelling

Maintaining correct stock levels of non-consumables through ordering controls

Analysing product quality & consistency on a regular basis, and working with the manager to ensure the correct standards are achieved

Ensuring that Food Safety controls are followed at all times

Undertaking any duties as required to ensure the smooth weekly running of the shop


Attributes
Passion for leading food & drink quality

Passion for leading an excellent customer experience

Excellent communication skills including verbal English

Fantastic standards and a professional approach

Outgoing & lively personality

Flexible and committed

Highly motivated

Team player


The

above

are

key

tasks

for

the

role

but

please

note

that

this

is

not

an

exhaustive

list

and

may

change

from

time

to

time in

line

with

business

needs

and

the

size

of

the

business.





INDMANAGE