Job Description

Job Summary:

We are seeking a motivated and talented individual to join our team as an Assistant Manager in the Specialty Coffee Industry. As the Assistant Manager, you will play a vital role in supporting the overall operations and management of our specialty coffee shop. You will assist the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and engaging work environment. If you have a passion for specialty coffee, a strong work ethic, and excellent leadership skills, we invite you to apply.

Responsibilities:

- Assist the Store Manager in all aspects of daily operations, including opening and closing procedures, inventory management, and leading the team.

- Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and resolving customer concerns or issues promptly.

- Train, mentor, and motivate staff members, fostering a positive and collaborative work environment.

- Collaborate with the Store Manager to develop and implement operational strategies to achieve sales targets and maximize profitability.

- Monitor and maintain stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to ensure product availability.

- Oversee the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team.

- Assist in organizing and coordinating special events, promotions, and marketing initiatives to drive customer engagement and increase sales.

- Uphold strict adherence to health and safety regulations, ensuring a clean and hygienic work environment.

- Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team.

Requirements:

- Previous experience in the specialty coffee industry or a similar role is necessary, with a strong emphasis on specialty coffee knowledge and skills.

- Strong passion for specialty coffee and a deep understanding of brewing techniques, coffee origins, and flavour profiles.

- Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques.

- Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship.

- Proven leadership abilities with the ability to effectively train, motivate, and develop a team.

- Exceptional customer service skills with a friendly and approachable demeanour.

- Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.

- Strong problem-solving abilities and the capacity to make sound decisions under pressure.

- Knowledge of inventory management, and point-of-sale systems.

- Flexible availability, including weekends and holidays.

- A positive attitude, a willingness to learn, and a strong commitment to teamwork.

- Food handling certification and knowledge of health and safety regulations is a plus.

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Discounted or free food Store discount
Work Location: In person