Job Description

Overview

We are a family-run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers. We believe airport customers deserve better - we ARE here to delight


We are looking for a committed and enthusiastic individual to join our team as

Assistant Manager

at Manchester Airport, to deliver exceptional food and outstanding customer service with a highly trained and motivated team.


The Great Northern Market concept at Manchester Airport, includes a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all-day grill, and a breakfast menu. The venue has approximately 470 covers and operates from 3am to 10pm.


As part of our leadership team, you will play a vital role in ensuring the smooth running of the outlet and upholding our high standards. People are at the heart of what we do, and our team members are central to our success. If you're passionate about hospitality, enjoy leading teams, and want to make a significant impact, we'd love to hear from you.

The Role

Supporting the Operations Manager, you'll ensure our consistently high level of customer service is maintained in line with company policies. You'll take responsibility for designated areas of the business, oversee day-to-day operations, and step into a leadership role in the absence of the Operations or Deputy Manager. This role offers a fantastic opportunity for growth, working in a fast-paced, dynamic environment where no two days are the same.

Main Duties

Oversee, coach, and guide the team to continuously improve service while adhering to health and safety, food preparation, and alcohol licensing requirements. Motivate the team through positive communication, delivering informative pre- and post-shift briefs. Support colleagues in resolving customer complaints, handling escalations when necessary. Ensure all financial and administrative tasks are completed according to the Duty Manager daily task lists. Effectively manage team handovers between shifts, ensuring smooth transitions. Keep senior management informed of any significant issues arising during shifts. Ensure the health, safety, and wellbeing of guests and colleagues at all times Handle and protect customer, supplier, and colleague data in accordance with data protection requirements.

Requirements

We are looking for an experienced, enthusiastic individual with a passion for delivering outstanding customer experiences in a hospitality environment. Flexibility with shift patterns and some leadership experience in hospitality are essential.

To excel in this role, you'll have:

A Food Hygiene certificate. Leadership/management qualification. Significant senior-level hospitality experience with a proven track record in leadership. Familiarity with airport-based hospitality (preferred but not essential) Strong written and verbal communication skills and the ability to build relationships with colleagues and customers. Proven success in managing teams, meeting sales targets, and maintaining excellent customer satisfaction. The ability to handle customer complaints and resolve them effectively.

Personal Qualities

We're seeking someone who is:

Driven by continuous improvement. Decisive and resilient, with a calm and approachable manner. A natural leader Calm and approachable under pressure. Passionate about food and beverages
Our values,

Growth, Respect, Innovation, Togetherness (GRIT)

are reflected in the behaviours we demand. ARE you;


Curious, passionate and resilient Responsible, hard-working and keen to help others Willing to show up, be positive and have FUN!

Perks & Benefits

Subsidised on-site airport parking Free meals while on duty at the site, from the 'Staff Duty Meal' options Tronc (tips and gratuities distribution system) via an elected troncmaster 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days NEST pension Wagestream (flexible pay access) Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers Access to our Employee Assistance Programme for health and well-being support from day one Staff referral bonus scheme

Please note:

All successful candidates will be required to:

Provide proof of their right to work in the UK. Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
If you meet these requirements and are eager to be part of our team, please apply today!

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.


We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.


INDMANAGE