Job Description

Assistant Manager

Pimlico, London, SW1

How would you like to be part of a team whose ambition is to become London's answer to sustainable fashion whilst also making a difference to the lives of those facing life-limiting illnesses in the community?

About Us

Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end of life care for around 2,500 people every year, enabling each of them to make the very best of every moment.

Our shops are a vital part of our organisation as we strive to become London's answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year.

We are now looking for an Assistant Manager to join the team in our shop in Pimlico on a permanent, full-time basis, working 37.5 hours per week.

Rewards and Benefits of working at Trinity

- Salary of 27,008 - 28,119 pa
- A generous 27 days' annual leave, increasing to 29 after five years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- A pension scheme is offered with employer contributions of up to 7.5%
- Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
- Cycle to Work scheme and interest-free season ticket loans available
- Free eyesight tests for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events e.g., a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling

This is a meaningful opportunity for a fashion and sustainability-conscious and customer-focused professional to make a tangible impact with our leading charity.

You will join a prestigious and long-standing organisation where your efforts directly support end-of-life care while promoting ethical fashion and reducing landfill waste.

We'll provide a generous rewards package and plenty of opportunities to get involved in wide-ranging activities. From gala dinners and Royal visits to staff lotteries and development opportunities, you'll have the chance to develop all manner of skills and expertise.

What's more, you'll discover a supportive, purpose-driven environment with a clear mission where there are real opportunities to grow and you'll gain valuable experience.

Your Role

As an Assistant Manager, you will support the day-to-day operations of our Pimlico shop, helping to deliver an exceptional customer experience while driving income for Royal Trinity Hospice.

Specifically, you will support the Shop Manager in delivering sales and profit targets, maintaining high presentation standards and encouraging local donations to maximise stock availability and Gift Aid conversions.

You will also supervise and motivate volunteers, ensure effective merchandising and pricing of donated goods, and uphold excellent customer care standards. In the Shop Manager's absence, you will lead the shop and oversee banking, returns and daily operations.

Additionally, you will:

- Assist in the recruitment, training and development of volunteers and paid staff
- Monitor and manage stock levels to reduce loss and drive sales
- Uphold cash handling and financial procedures
- Undertake daily reconciliations and weekly reporting
- Promote health and safety compliance across all areas of the shop

About You

To be considered as an Assistant Manager, you will need:

- Experience of working in a fast-paced, customer-focused environment
- Experience of dealing with the public face-to-face and over the telephone
- A passion for fashion and sustainability
- Good literacy and numeracy skills
- Excellent communication and customer service skills

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.

We encourage and welcome applications from people of all backgrounds.

Other organisations may call this role Assistant Store Manager, Assistant General Manager, Assistant Charity Shop Manager, or Assistant Service Manager.

If you have the skills we are looking for, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Types: Full-time, Permanent

Pay: 27,008.00-28,119.00 per year

Work Location: In person

Reference ID: AMPimlicoJune25