Job Description

Job Overview

The Laughing Pear is a busy independent cafe/bistro in Rayleigh, Essex. We are known for fresh food, consistently high standards and a professional friendly service. With a 4.7 star rating on Google and TripAdvisor we are proud of our reputation and our positive, supportive team culture.

We are now seeking an

experienced Assistant Manager

to play a key leadership role in the day to day running of the business.

This position is suited to someone who has

already held responsibility for running shifts and supervising teams

in a fast paced hospitality environment.

Working Hours

40 hours per week on a 7 day rota Core cafe trading hours: 9am-3pm Private hire events take place on some weekends and may run between 4pm-11pm The role requires flexibility to support both daytime service and event shifts
Key Responsibilities

Operations & Service Leadership

Taking full responsibility for running busy services, ensuring smooth operations and excellent customer experience Acting as a key holder, including opening and closing duties when required Being a strong, visible presence on the floor during service Handling customer feedback and resolving issues confidently and professionally Supporting the planning and delivery of private hire events

Team Leadership & Training

Leading, supervising, and motivating the front of house team on shift Training and onboarding new team members to company standards Supporting staff development and maintaining consistent performance Managing minor staff issues professionally and escalating when appropriate Actively contributing to a positive, respectful and well organised working environment

Stock, Admin & Organisation

Managing stock ordering and supplier communication Receiving and checking deliveries Supporting rota planning and staff cover Cash handling, end of day procedures and basic operational reporting

Standards & Compliance

Ensuring consistently high standards of service, food presentation and cleanliness Maintaining food safety, hygiene and health & safety standards Supporting compliance checks, audits and relevant paperwork

Marketing & Brand

Creating and scheduling content for our social media platforms Supporting promotion of the cafe and private hire events

Essential Experience & Skills

Previous experience as a Supervisor, Assistant Manager, or similar leadership role in hospitality is essential

Proven ability to run shifts independently in a fast paced environment Confident leading teams and making decisions during service Calm, organised and professional under pressure Strong communication and people management skills Passion for fresh food and high quality customer service Comfortable using social media for business promotion

What We Offer

A supportive, professional and well established workplace The opportunity to work in a respected independent business with an excellent reputation A varied leadership role with real responsibility Competitive pay, dependent on experience

Apply via Indeed with your CV and a short cover note outlining your relevant supervisory or management experience.

Job Type: Full-time

Pay: From 29,000.00 per year

Benefits:

Employee discount
Experience:

supervising or managing: 1 year (required)
Work Location: In person