Job Description

ASSISTANT MANAGER - MACKIE MAYOR

We are looking for a Full-time wine bar Assistant Manager at the stunning Mackie
Mayor site in Manchester City Centre.
Working 40 hours per week, varied shifts (with flexibility) Monday-
Sunday between 10am-11pm

25,950, plus Tronc, plus performance related bonus

THE ROLE

Reporting to the General Manager, this role is varied, challenging and extremely rewarding for the right candidate, supporting the GM to run a small team, customer tasting events and getting involved in the strategic plan for growth.
We are looking for someone with a huge passion and enthusiasm for wine and spirits and someone to live by our values - Welcoming, Enterprising, Passionate, Fun Loving and Genuine.

RESPONSIBILITIES

Main Duties & Responsibilities

To work as a positive team player, demonstrating mutual respect and integrity for others whilst maintaining open and effective communication at all levels within the business. Maintain high personal and professional standards with the ability to multitask improvise and adapt to all situations whilst keeping the customer's needs first.

Sales

To work with the Manager to maximise sales, striving to achieve or exceed targets To work with the Manager to identify the most appropriate ways of driving sales, recognising markers for success and reporting back to the management team. Support the Manager with the financial reporting, completing the EOW reports in the absence of the Manager Support the Manager in organising, promoting and running regular tasting events, producing a P&L sheet for each event to ensure profit margins are being met Alongside the Manager drive regular presence on social media, updating Instagram company pages with news, products or events that are coming up. Support with the cashing up and daily recording of sales

Product Knowledge

Maintain awareness and knowledge of changes and developments in the drinks industry, ensuring your team members are trained and informed. Organise and run team events to keep wine and retail knowledge current and up to date Attend training sessions provided by suppliers/ colleagues, wherever possible Encourage team members to share their knowledge and experiences.

Customer Service

Deliver exceptional levels of customer service to customers at all time and lead by example to your team Understand and implement Reserves policy on customer enquiries, valuing every customer and providing respectful, fun and interesting information on wines. To achieve and help support exceptional mystery shopper reports, along with passing on feedback to the team.

Team Motivation/ Leadership

Lead by example, always be on time and ready to start work when your shift starts Assist the Manage in producing rotas in a timely manner (4 weeks published at all times), ensuring is it sensible with appropriate staffing levels, strive to provide a rota that allows all to have a good work life balance. Lead and run efficient and correctly staffed shifts. Assist the Manager in leading staff meetings to encourage ongoing communication and openness within your team. Assist the Manager in creating a harmonious, happy working environment for all team members. Support the Manager in delegating roles and responsibilities where suitable to other members of the team. Assist the Manager in regular 1-2-1s with the team to help encourage the development of the team Assisting the manager to monitor and support staff performance, provide feedback and training and if required step in to conduct probationary reviews in the absence of the manager Assist the Manager in recruitment, following the recruitment procedure outlined by the HR Manager

Shop/ Stock Management

Assist the Manager in creating structured open and close down procedures, ensuring that all staff open and close on time and to a high standard. Maintain a clean and organised shop space, making it easy for customers to move around and see all available products Responsible for encouraging the team to keep the cellar or stock rooms clean and well ordered so products are easily found. Responsible for ensuring all the team are aware of health and safety policies and that they undertake safe working practices at all times. Maintain a fully stocked disposables supply, ensuring that you order things in good time, eg, PDQ rolls, glasses, bottle wrap, plastic bags etc.. Maintain stock levels of food, snacks and consumables within a timely manner Maintain food hygiene levels and making sure the team are maintaining correct food hygiene and allergen standards Ensure all wines are priced and displayed accurately. Create and design new displays/ blackboards on a regular basis and in line with key monthly focuses and events, e.g Chinese New Year, Valentine's Day Ordering stock, as per par levels to help maintain correct stock levels Perform an accurate monthly stock count Ensure that shelves are fully stocked as much as possible at all times Assist with unloading and organising deliveries

ABOUT YOU

- Having a positive, can-do attitude is a must and be enthusiastic to manage and work by our values - Welcoming, Enterprising, Passionate, Fun Loving and Genuine.
- Able to work with minimal supervision
- Great time management skills
- Problem solver
- Thrives on communicating with people, selling and telling stories
- Passion for food and drink
- Attention to detail
- A team player - have fun, get the job done and motivate the team to always be developing their skills
- Passionate about standards, following policies and always looking for ways to be more efficient

EXPERIENCE REQUIRED

- Hospitality experience essential
- Customer-facing experience
- Wine and spirits knowledge (WSET 2 preferable)
- Confidence in running customer-tasting experiences would be beneficial
- Social media knowledge

SALARY & PACKAGE

40 hours per week
25,950, plus Tronc, plus performance related bonus

BENEFITS

:
- Sunday Times Best Places to Work 2024
- Discount on all our products
- Membership to Hospitality Rewards for 24/7 GP service, employee assistance programme, local perks, discounts and shopping vouchers
- Training and support to help you achieve great things
- A couple of company gatherings each year to let your hair down
- Manager bonus incentives
- Loads of tasting opportunities
- Trips to distilleries and other fun days out
- Paid charity day once per year
- Frequent in-house training days (meeting producers, learning about our products)
- Great support network (we want all to succeed)

Job Types: Full-time, Permanent

Pay: From 25,950.00 per year

Benefits:

Company events Employee discount Health & wellbeing programme Store discount
Work Location: In person