Job Description

Job Title: Assistant Manager

Location: The Fleece Hotel, Richmond, North Yorkshire

Salary: Competitive, dependent on experience

Job Type: Full-time, Permanent

About Us

The Fleece Hotel is a charming boutique hotel nestled in the heart of Richmond, North Yorkshire. With a reputation for exceptional hospitality, exquisite dining, and a warm, welcoming atmosphere, we pride ourselves on delivering a memorable experience to all our guests. Our hotel features a

bar and restaurant

, offering high-quality food and drink in a relaxed yet elegant setting. We are seeking a dedicated and enthusiastic

Assistant Manager

to join our team and help maintain our high standards.

Role Overview

As an

Assistant Manager

, you will play a key role in the day-to-day operations of the

hotel

,

bar, and restaurant

. You will support the

General Manager

in ensuring smooth business operations, providing excellent customer service, and leading the team to deliver outstanding guest experiences. This role requires strong leadership, problem-solving skills, and a passion for hospitality.

Key Responsibilities

Support the

General Manager

in overseeing daily hotel operations, including reception, housekeeping, food & beverage, and guest services. Assist in managing and motivating a team to ensure exceptional service standards are maintained. Oversee the

bar and restaurant

operations, ensuring high standards of food, drink, and customer service. Handle guest inquiries, feedback, and complaints promptly and professionally. Ensure compliance with health and safety, licensing laws, and other hotel regulations. Support staff recruitment, training, and performance management to build a strong and efficient team. Assist in inventory control, budgeting, and financial planning to optimize profitability. Oversee events and functions, ensuring seamless coordination and execution. Monitor and maintain high standards of cleanliness and presentation throughout the hotel,

bar, and restaurant

. Step in to cover various roles within the hotel as required.
Requirements

Previous experience in a hospitality management or supervisory role in a

hotel,

bar, or restaurant

setting (essential) Strong leadership and team management skills. Excellent customer service and communication abilities. Ability to work in a fast-paced environment while maintaining attention to detail. Flexibility to work evenings, weekends, and holidays as required - 48hrs a week. Knowledge of health and safety regulations within the hospitality industry. Basic financial acumen and experience with budgeting, stock control, or revenue management is advantageous. A strong local knowledge of Richmond is preferable.
Benefits

Competitive salary based on experience. Career development and training opportunities. Friendly and supportive working environment. Opportunity to work in a beautiful and historic setting.
If you are a passionate and driven hospitality professional looking to take the next step in your career, we would love to hear from you! Apply now and become a valued part of The Fleece Hotel team.

How to Apply:

Please submit your CV and a cover letter detailing your relevant experience.

Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Schedule:

Holidays Monday to Friday Weekend availability
Work Location: In person

Application deadline: 02/06/2025