Location: The Fleece Hotel, Richmond, North Yorkshire
Salary: Competitive, dependent on experience
Job Type: Full-time, Permanent
About Us
The Fleece Hotel is a charming boutique hotel nestled in the heart of Richmond, North Yorkshire. With a reputation for exceptional hospitality, exquisite dining, and a warm, welcoming atmosphere, we pride ourselves on delivering a memorable experience to all our guests. Our hotel features a
bar and restaurant
, offering high-quality food and drink in a relaxed yet elegant setting. We are seeking a dedicated and enthusiastic
Assistant Manager
to join our team and help maintain our high standards.
Role Overview
As an
Assistant Manager
, you will play a key role in the day-to-day operations of the
hotel
,
bar, and restaurant
. You will support the
General Manager
in ensuring smooth business operations, providing excellent customer service, and leading the team to deliver outstanding guest experiences. This role requires strong leadership, problem-solving skills, and a passion for hospitality.
Key Responsibilities
Support the
General Manager
in overseeing daily hotel operations, including reception, housekeeping, food & beverage, and guest services.
Assist in managing and motivating a team to ensure exceptional service standards are maintained.
Oversee the
bar and restaurant
operations, ensuring high standards of food, drink, and customer service.
Handle guest inquiries, feedback, and complaints promptly and professionally.
Ensure compliance with health and safety, licensing laws, and other hotel regulations.
Support staff recruitment, training, and performance management to build a strong and efficient team.
Assist in inventory control, budgeting, and financial planning to optimize profitability.
Oversee events and functions, ensuring seamless coordination and execution.
Monitor and maintain high standards of cleanliness and presentation throughout the hotel,
bar, and restaurant
.
Step in to cover various roles within the hotel as required.
Requirements
Previous experience in a hospitality management or supervisory role in a
hotel,
bar, or restaurant
setting (essential)
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Ability to work in a fast-paced environment while maintaining attention to detail.
Flexibility to work evenings, weekends, and holidays as required - 48hrs a week.
Knowledge of health and safety regulations within the hospitality industry.
Basic financial acumen and experience with budgeting, stock control, or revenue management is advantageous.
A strong local knowledge of Richmond is preferable.
Benefits
Competitive salary based on experience.
Career development and training opportunities.
Friendly and supportive working environment.
Opportunity to work in a beautiful and historic setting.
If you are a passionate and driven hospitality professional looking to take the next step in your career, we would love to hear from you! Apply now and become a valued part of The Fleece Hotel team.
How to Apply:
Please submit your CV and a cover letter detailing your relevant experience.
Job Types: Full-time, Permanent
Pay: From 32,000.00 per year
Schedule:
Holidays
Monday to Friday
Weekend availability
Work Location: In person
Application deadline: 02/06/2025
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