Job Description

Job Overview

An Assistant Manager for a courier company supports overall operations, focusing on daily logistics, team supervision (hiring, training, scheduling), and ensuring efficient, timely delivery of goods by managing drivers, tracking shipments (often with GPS), handling customer issues, and maintaining safety standards, bridging the gap between senior management and operational staff. Key skills include strong communication, problem-solving, leadership, and familiarity with logistics software, with responsibilities often covering route optimization, performance monitoring, and implementing company policies. Key Responsibilities Operations Management: Overseeing daily dispatch, managing courier pickups/deliveries, tracking shipments, and ensuring on-time performance. Team Leadership: Recruiting, training, scheduling, and motivating drivers and operational staff; handling disciplinary issues. Logistics & Fleet: Managing internal/external transport resources, ensuring equipment/facilities are fit for purpose, and coordinating with suppliers. Customer Service: Acting as a point of contact for complex issues, ensuring high-quality service, and building customer rapport. Performance & Compliance: Monitoring KPIs, ensuring health & safety compliance, and implementing new processes or initiatives. Essential Skills & Experience Proven experience in logistics, delivery management, or a similar supervisory role. Strong understanding of route planning and GPS technology. Excellent communication, organization, and problem-solving abilities. Ability to work under pressure and manage multiple priorities.

Job Type: Full-time

Pay: 31,000.70-37,000.90 per year

Work Location: In person