Job Description

Overview

At PAU Run & Ride Ltd, we take pride in offering high-end bikes, premium running shoes, clothing, and accessories, along with a world-class cycle repair and servicing proposition. Customer service excellence is at the heart of everything we do.

Are you passionate about cycling or running? Could you be the right candidate to work with PAU, a growing local brand in a busy, high-performance store, that offers you development and personal growth whilst continuing to further raise the profile of our brand? If so, we may be a great fit for each other!

PAU Run & Ride Ltd at Trentham Shopping Village is seeking a driven and experienced Assistant Manager with strong supervisory skills and a passion for cycling and/or running. You'll be at the forefront of a growing brand with lots of development opportunity. Day to day, you'll support the Store Manager, lead our retail team, and collaborate with colleagues across the PAU brand and with external partners to promote product ranges and drive successful events. You'll be thoroughly briefed on our product range, become skilled in undertaking gait analysis and able to confidently advise customers on footwear brand and style choice. You'll focus on driving sales and help deliver all round outstanding customer service across our premium bike, running, and workshop offerings. There'll be opportunities to get involved with community projects including Project PAU, our cycling academy for 13-18yr olds; Couch to 5k/10k courses throughout the year; PAU Cafe social events, including comedy nights and sports-related celebrity speakers and much more.

Responsibilities

Support and deputise for the Store Manager Contribute to the leadership of our retail team Deliver excellent customer service and advise on high-value sales Collaborate with colleagues across the PAU brand and with external partners to promote product ranges and drive successful events Assemble new bikes, collect/deliver bikes when needed Promote store services through community and social media activity Assist with workshop tasks and service administration Maintain a clean, efficient store and workshop environment

Requirements

Minimum 2 years' staff supervision Retail or customer service experience Strong passion for cycling/running Excellent communication and organisation skills Full, clean UK driving licence (transit-van capable)

Desirable

Cytech Level 2 (or equivalent), experience in cycling/running retail, confident using social media.
This role is ideal for motivated individuals seeking a challenging yet rewarding position within retail management. We value organisational excellence, leadership capability, and a commitment to delivering outstanding customer experiences. If you're positive, proactive and ready to help grow the area's go-to cycling and running store, apply today.

#PAU #ProjectPAU #running #cycling #Trentham

Job Types: Full-time, Permanent

Pay: 27,000.00-32,000.00 per year

Benefits:

Company events Discounted or free food Employee discount Free parking On-site parking Store discount
Education:

A-Level or equivalent (preferred)
Experience:

Store management: 2 years (required) staff supervision: 1 year (required)
Language:

English (required)
Licence/Certification:

Cytech Level 2 (preferred) Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Stoke-on-Trent ST4 8JG (preferred)
Work Location: In person