Job Description

Job Purpose

As an Assistant Manager for Freeways you will be supporting the Manager in the day to day running of high quality support services for the people we support in line with Freeways values. You will ensure services are delivered in a way that puts people we support at the centre of the service they receive and promotes rights, choice, dignity and diversity. This support will be in line with best practice and meet appropriate regulatory, contractual and legal requirements. In the absence of the Manager you will take responsibility for the running of the service.

The post will provide an opportunity for the postholder to acquire the relevant training and development to prepare them for future further management positions within Freeways.

As with all managerial positions, you may be required to undertake work in another location or post appropriate to your grade on a temporary or permanent basis dependent on service requirements.

Key Responsibilities and Objectives

As an Assistant Manager you will:

Assist in the effective management of the service according to Freeways regulations, policies and procedures, in particular Health and Safety at Work and Fire Regulations.

Ensure that appropriate support is provided to individuals in line with agreed support plans, taking in to account their independence, choice and dignity.

Oversee the preparation and organising of assessments, reviews, PCPs and taking a lead role in these meetings.

Ensure the rights of the people we support are promoted and respected at all times in compliance with the Human Rights Act, Mental Capacity Act, the Care Act and Deprivation of Liberty guidelines and Freeways Policies and Procedures.

Support your service in celebrating and promoting its successes and the achievements of the people you support.

Ensure compliance with CQC, local authority and safeguarding requirements and processes.

Providing reports on support of service users and ensuring key processes/procedures are followed through personally or by others in the service.

As an Assistant Manager you will:

Be responsible for your own continual personal development and undertake training as required.

Support the manager to develop the service in line with the annual action plan, identifying and supporting areas for growth and development.

You may be required to lead on projects outside your service that benefit Freeways as a whole. This may involve providing training and advice to other Service Management and their services. You may also be required to represent Freeways at external meetings and events as required.

As a Assistant Manager you will:

Assist the manager in staff development through supervision, appraisal, coaching and staff induction, leading on identifying training needs and arranging as required.

Have a clear understanding of all aspects of rota management and allocating duties.

Support staff wellbeing and share concerns as appropriate.

Ensure effective staff performance management in line with Freeways policies and procedures (recruitment, probation, supervision, learning and development, conduct, attendance etc.)

The post holder will need to develop a clear understanding of their role, in line with the competency framework, within the organisational structure and participate in regular supervisions and annual appraisals with their manager.

As an Assistant Manager you will:

Monitor and ensure the quality of administrative processes within the service including record keeping and financial controls according to Freeways policies and procedures.

Assist the manager in running the service within budgetary requirements.

As an Assistant Manager you will:

Encourage and research the promotion of community contacts, assisting service users to establish themselves in community, work and leisure schemes.

Liaise with new or prospective clients and generally promoting the work and public awareness of Freeways.

Safeguarding and Safety:

In conjunction with the Manager you will be accountable for the safeguarding of people we support in line with Freeways safeguarding policies, statutory requirements and local authority protocols

Support the Manager to ensure that risk assessments and emergency plans are in place, all support plans are implemented and reviewed, working practices are safe and that all staff members are adequately trained

Ensure that safeguarding incidents and medication errors are appropriately reported in accordance with national and local guidelines

Take responsibility for monitoring and reporting accidents and incidents in line with Freeways Policies and Procedures

Ensure the environment is safe and well maintained, equipment is fit for purpose and appropriate for the needs of the people we support

Ensure that motor vehicles are maintained and have valid MOT certificates and insurance and that drivers comply with Freeways Policies

Health and safety responsibilities:

Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to:

Take reasonable care of themselves and others at work

To co-operate with Freeways and Freeways Trust as far as is necessary to enable them to carry out their legal duty.

Not to intentionally or recklessly interfere with anything provided including personal protective equipment for health and safety or welfare at work.

Equal opportunities:

Freeways is committed to anti-discriminatory policies and practices and it is essential that the post holder is willing to make a positive contribution to their promotion and implementation.

Additional Responsibilities

You will be required to be an authorised key holder and credit card holder (following finance training) and support the manager in monitoring budgets.

Must be prepared to work weekends, evenings and public holidays as reasonably required by the Manager.

This job description only contains the main duties relating to this post and does not describe in detail all the tasks required to carry them out.

Post holders may be asked to undertake any task commensurate with their pay grade.

All job descriptions will be subject to review as appropriate and may be altered in line with the requirements of the post. Any proposed changes will be discussed with the post holder prior to change.

In return, you will receive:

Competitive salary

28 days annual leave entitlement (including public holidays) pro-rata

Annual leave entitlement increases up to 35 days with length of service (pro-rata)

Excellent induction and training

Company sick pay

Company pension scheme

Life assurance cover of twice your annual salary (subject to rules of the scheme)

Family friendly/work-life balance policies

Free DBS check every 3 years

Occupational health provision

Employee Assistance Programme - 24 hour access to a counselling and legal helpline

About Freeways

Freeways is a local charity that supports adults with learning disabilities. We are a highly regarded provider of residential care and supported living services. The aim of our services is to support people to become as independent as possible by helping them make choices, learn new skills and make links within their local community. We fundamentally believe that all people should be treated with respect and supported to be valued members of our communities irrespective of their ability. Unfortunately Freeways is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

We are an equal opportunities employer and welcome applications from all backgrounds. This role is subject to an Enhanced DBS check.

We reserve the right to close this advert early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Job Types: Full-time, Permanent

Pay: 27,198.00-29,449.00 per year

Benefits:

Company pension Health & wellbeing programme Sick pay
Work Location: In person

Application deadline: 13/08/2025
Reference ID: AMCLIFTON08/25
Expected start date: 13/08/2025