Job Description

Overview

This is a part-time role working 2 days per week (16 hours).

Please Note: Applicants should be 18 years or over.

You will work work with the Shop Manager and volunteer team to engage support for FNHC from the local community, maximise sales and profits, and actively promote Gift Aid and the Hospice Lottery.

Job Purpose

In the Shop Manager's absence, assume full responsibility for all aspects of managing the shop, and at all times positively promote and support the aims of the charity. Working alongside the Shop Manager and as part of the FNHC Retail team, respond to the requirements of the FNHC Retail operation in order to maximise profitability and the smooth running of the shop.

Key Accountabilities

To work closely and collaboratively with the Shop Manager to deliver an excellent retail offer for the local community

To cover planned absence of Shop Manager (days off and holiday cover) and sickness absence whenever possible

Assist in achieving agreed income targets - sales, Gift Aid and Hospice Lottery

Support the recruitment, induction, training and retention of volunteers, promoting a happy and productive working environment for the volunteers

Ensure that a standard of excellence is maintained at all times with regard to customer service

Help maximise sales through effective stock management, pricing, display and merchandising

Receive all donations with gratitude and appreciation, ensuring that Gift Aid is promoted and that Gift Aid donated stock is managed in line with HMRC guidelines

Ensure Health & Safety standards and procedures are met to keep everybody safe

Ensure compliance with financial reporting and cash handling

At all times, safeguard the Charity's reputation by working in a professional manner and personifying FNHC values

Job Types: Part-time, Permanent

Pay: 10,235.88 per year

Benefits:

Company pension Employee discount Sick pay
Schedule:

8 hour shift Weekend availability
Work Location: In person

Application deadline: 14/07/2025