Job Description

Assistant Manager - Superbowl UKWho are we?

We don't just run entertainment centres - we create unforgettable experiences for families, friends and thrill-seekers alike. Under our parent company, American Amusements Holdings, we operate three successful and fast-growing leisure venues in the UK, combining Tenpin Bowling, Laser Quest, VR, Amusements, and a high-quality food & beverage offering.

We're now looking for an

Assistant Manager

to help lead one of our centres and support the General Manager in delivering exceptional customer experiences.

Who are we looking for?

This role is ideal for someone who thrives in a hands-on, fast-paced environment and has a passion for delivering great service. You'll already have experience supervising or managing within the leisure, hospitality or retail industry, and be ready to take the next step in your management career.

You'll need to be customer-focused, commercially aware, and confident in supporting a team to perform at their best. If you're familiar with Tenpin Bowling, Laser Quest, Gaming, Amusements, or F&B operations, even better - but full training will be provided.

Above all, you'll bring energy, positivity, and a determination to make every visit to our centres unforgettable.

Job Title

Assistant Manager

Location

Woking or Ryde

Reports To

General Manager

Key Responsibilities

Lead and support the team:

Assist the General Manager in the day-to-day running of the centre, ensuring smooth and efficient operations. Lead by example on the floor, motivating the team to deliver excellent service at all times.

Create incredible experiences:

Ensure customers enjoy a safe, fun and memorable visit - whether it's bowling, Laser Quest, VR, Amusements, parties, or events. Handle customer queries and complaints effectively, always putting guest experience first.

Maintain standards:

Support the delivery of high-quality food & beverage service throughout the day. Ensure cleanliness, safety, and presentation standards are consistently met.

Financial awareness:

Assist in managing labour, stock, and other costs in line with budgets. Support sales growth by driving upselling and ensuring customer satisfaction leads to repeat visits.

Compliance:

Take responsibility for upholding health & safety, licensing and food hygiene standards. Ensure company policies and procedures are always followed.

Staff development:

Help train, coach, and develop team members. Encourage a positive, fun and professional working environment.
Working Pattern

This is a full-time, hands-on role requiring flexibility to work evenings, weekends and holidays in line with the needs of the business.

Skills & Experience Required

Previous experience in a supervisory or management role within leisure, hospitality or retail. Strong people skills with the ability to motivate and lead a team. Customer-focused mindset with a passion for creating great experiences. Good understanding of P&L basics, rota management and cost control. Confident communicator with good organisational skills. Personal Licence (desirable) - training can be provided. Full driving licence (desirable).
Job Type: Full-time

Pay: 25,000.00-32,000.00 per year

Work Location: In person