Job Description

Royal Exchange -Assistant Maitre D





Our Royal Exchange satellite bar & restaurant is located in the heart of Bank. This bustling London location is within walking distance to plenty of bus stops, as well as Bank station. There is plenty to do and explore in this area and just a hop, skip and a jump to the London CBD.





Taking pride of place at the Royal Exchange Courtyard in Bank, the Fortnum's Restaurant and Bar is one of London's most Instagrammable restaurants. Serving a luxurious selection of fine caviar and oysters to hand carved smoked salmon with our very own selection of cocktails. The restaurant serves breakfast, lunch, dinner and afternoon tea 5 days a week.





We are currently looking for an experienced Assistant Maitre D to work with the front of house team, welcoming our customers to the restaurant, and maximising overall satisfaction with a warm welcome.





Key Accountabilities:





Work with the Restaurant management team to ensure the smooth running of the restaurant Help drive, motivate and encourage the teams to look for areas where we can deliver more Coach, counsel and train team to deliver exceptional customer service at all times Be the face of the Restaurant and the first point of contact for the Customers Ensure adherence to company policies, controls and standards Ensure you work closely with the Reservation team to ensure the bookings are clear and accurate Know your regular customers and build strong relationships with them

We expect the successful candidate to have the following skills and experience:





Excellent time-management skills and the ability and willingness to multi-task. Flexibility and readiness to adapt to changing priorities. Good attention to detail that will be evident through drink presentation. Strong work ethic. Ability to perform duties effectively with minimum supervision and guidance

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.





In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.