Job Description

Assistant Merchandiser

Department:

Retail

Location:

London Stadium

Reports to:

Merchandiser

Contract Type:

Full-Time, Permanent

Salary:

Competitive

About Us

West Ham United Football Club is one of the most historic and passionately supported football clubs in the UK. With a rapidly growing fan base and an expanding global reach, our retail division plays a key role in providing supporters with a seamless and inspiring shopping experience -- both in-store and online.


We are now seeking a

proactive and detail-oriented Assistant Merchandiser

to support our team in delivering the right product, at the right time, and in the right quantities to meet fan demand and drive commercial performance.

Position:

-------------

Key Responsibilities

Stock Management

Manage stock replenishment to stores. Support the Merchandiser with stock reviews to inform trading decisions and future stock planning. Assist in maintaining the range plan, working closely with the Buying team. Support WSSI management through analysis and maintaining accompanying documentation.

Sales Analysis

Assist in preparing the weekly trade pack and maintaining supporting documents. Manage daily sales reporting to support trade performance tracking. Support end-of-season and event analysis to inform future planning. Provide an omnichannel view of trading, highlighting performance across stores and online.

Forecasting Support

Manage several line flows across key core lines to support the Never Out Of Stock (NOOS) initiative. Conduct historical analysis to support buying decisions for future product ranges at style and size levels.

Product Lifecycle Coordination

Maintain accurate product classifications to reflect price status, seasonality, and product lifecycle. Conduct analysis to support trading decisions around promotions and markdowns.

Product Launches

Coordinate with stakeholders to ensure smooth launches of new product ranges. Ensure stock is allocated to the correct channels in line with the range plan and launch timelines. Analyse launch performance and support the Merchandiser in future trading decisions.

Intake Management

Manage the delivery schedule, highlighting any risks to sales caused by delays. Work closely with the Buying team to ensure consistent and accurate reporting across documentation.

Requirements:

-----------------

Key Skills & Experience

Minimum 2 years' experience in a Buying and Merchandising team, with a solid understanding of key KPIs. Strong numerical and analytical skills with a commercial mindset. Proficient in Microsoft Excel, with a working knowledge of reporting tools such as Power BI (preferred). Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.

Other information:

----------------------

Benefits on offer

(may vary based on contract type and location)

25 days annual leave plus your birthday off Pension and life insurance Healthcare cash scheme Travel season ticket loan Cycle to work scheme Priority access to apply for match tickets Discounted season tickets Staff discounts in the club store, cafe and our official partners products and services Discounted gym membership and onsite fitness room facilities Family friendly leave policies Company Social events

EDI Statement

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.


Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.

Safeguarding

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.


The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.

Applications:

To apply, please submit your application via our careers portal: https://www.careers.whufc.com


Deadline: 5pm Friday 14th November 2025


Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.