Job Description

Assistant Night Manager

19,020.00 Per Annum, Plus Desirable Benefits

Part Time, Permanent Position, Working 25 Hours a Week

Based at Port Lympne Hotel & Reserve

As our

Assistant Night Manager

, you will play a key role in ensuring the smooth running of overnight operations at Port Lympne Hotel & Reserve. You will lead the Night Team, supporting the on-duty Front of House Manager, and act as the Person Responsible (PR) during your shift. You will be the first point of contact for any guest queries or incidents, ensuring all situations are handled professionally and resolved efficiently.

This is a hands-on role requiring strong leadership, excellent problem-solving skills, and the ability to remain calm under pressure. You will oversee, train, and develop the Night Team, ensuring staff deliver a seamless, high-standard guest experience. You will also ensure that all facilities are operated to the highest standards and continuously maintained and enhanced, contributing to a welcoming, professional, and memorable stay for every guest.

Who we are looking for:

This role is ideal for someone with a high standard of face-to-face customer service, strong leadership skills, and the ability to remain calm under pressure. You should have proven management or supervisory experience where you were a key point of contact for a team, ideally within hospitality. You'll be confident communicating with guests and colleagues, both in writing and verbally, and comfortable using personal radios.

We're looking for someone who can assess situations, make logical decisions based on the information available, and adapt well to changing circumstances. You must be proficient with common IT hardware and software, particularly Microsoft Office 365, and able to quickly learn our room-booking systems (Opera experience preferred).

A full, valid UK driving licence (manual gearbox), covering groups B, BE, and B1, is essential. You will also need a strong understanding of GDPR, Health & Safety, and Fire Safety regulations, and be committed to following safe working practices. Hospitality experience is required, and experience with night processes or audits would be an advantage. First Aid certification is also beneficial. Desirable qualities include formal training or a qualification in management within a guest-focused environment, and an understanding or empathy for wildlife conservation and environmental concerns.

Contract details:

This is a part-time, permanent position, working 25 hours a week, four days out of seven. Working hours will be between 18:00- 08:00 depending on the requirements of the department. Availability required on weekdays and weekends. The Assistant Night Manager will report directly to our Guest Relations Manager & Front of House Manager. A reliable mode of transport is recommended due to our remote location. All applicants must have the right to work in the UK.

The location:

Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world's most rare and endangered animals and offers luxury short breaks accommodations, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.

Why you should join us:

As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will also join a supportive team who are passionate about their place of work.

You can also expect a host of other benefits including:

28 days annual leave inclusive of bank holidays (pro-rata to start date and working hours), rising with length of service. Comprehensive training and development opportunities, including workshops and e-learning Enhanced Sickness, Maternity and Paternity Policies. Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets. Exceptional discounts on food, retail and accommodation at our parks. Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme. And many more length or service-related rewards and Benefits.

A full is available on request.

To apply: Please email your C.V. and covering letter

Job Types: Part-time, Permanent

Pay: 19,020.00 per year

Expected hours: 25 per week

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Store discount
Application question(s):

Do you have proven experience in a similar supervisory, or management position? Tell us about you experience here: Do you have previous experience of leading and developing a team? Tell us here: Do you have previous experience in handling guest complaints to resolution? Please provide us with an example in action here: Do you have a good understanding of GDPR, Health & Safety, and Fire Safety regulations? Tell us here:
Licence/Certification:

Driving Licence (preferred) First Aid Certification (preferred)
Work Location: In person