Job Description

Assistant Night Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

You are not "just a team member" here. It's a supportive and engaging environment, with the perfect balance between fun and focus. Here you can achieve everything you put your mind into, our managers always have an open-door policy and really care about your development. Hilton also gives you access to countless trainings and resources to learn pretty much anything to help you in your career.

A WORLD OF REWARDS

Yearly salary of 27,760.19

Free and healthy

meals

when on duty

Grow your Career!

Personal Development

programmes designed to support you at every step of your career

A chance to make a difference

through our Corporate Responsibility programmes - Find out what and how we are doing ()

Team Member Travel Program:

discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:

with Perks at Work

Holiday:

28 daysincluding bank holidays

Free Parking

Modern and inclusive

Team Member's areas

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Serve as a point of contact for regular and important Guests Complete Night Audit duties Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct Health and Safety Checks and Night Walks Maintain a good status awareness of all hotel areas

What are we looking for?

Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel, leisure or retail sector Competent level of IT proficiency Excellent leadership and management skills Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Positive attitude and good communication skills Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in the hotel industry Previous experience with Front Office Management Systems Previous experience with cash handling

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.


We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -