Job Description

Assistant Operations Manager

Monday - Friday 37.5 hours per week

36,635 - 40,643

Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West.

Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation.

Due to recent growth, we are recruiting an additional

Assistant Operations Manager

to join our adult AOM team.

You will be joining a highly motivated and dedicated team to deliver high performance as well as in leading our teams to ensure high quality support and accommodation are provided to adults with experience of homelessness and disadvantage.

This role is to support and deputies for the Operations Manager in leading our delivery teams to provide the highest standards of support and accommodation to people experiencing homelessness.

As an Assistant Operations Manager you will be responsible for:

Leading our teams in the attainment and delivery of KPI's and outcomes Providing 1-1 support and supervision to our dedicated teams Liaising with commissioners, landlords, key stakeholders and partners Being an active ambassador for Stepping Stone Projects at all times Promoting high performance in all areas of compliance, Health and Safety and Safeguarding Managing budgets and service specific finances including voids, arrears and bad debts Upholding our vision, values and behaviours in line with our mission that 'Together we can end homelessness by 2034'
This is an extremely rewarding but also at times challenging role which offer excellent opportunities for knowledge building, training and growth.

We would love to hear from you if you have:

Ability to progress (with training) into supervising / leading a team. Experience of working with customers in a supported accommodation setting. Ability to develop and maintain good internal and external relationships. Awareness of causes of homelessness and issues affecting homeless people. Comprehensive understanding of confidentiality and data protection. Effective time management skills.
This post is subject to safer recruitment processes, this includes the requirement for an enhanced DBS check being undertaken before taking up the post.

If you would like any further information on the role please contact recruitment@stepping-stone.org.uk

If you believe that you can bring something special to this role, then apply now by sending your CV by

noon on 5 September 2025

to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier).

We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work.

We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk

Job Types: Full-time, Permanent

Pay: 36,635.00-40,643.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Free flu jabs Sick pay
Work Location: Hybrid remote in Heywood OL10 1NG

Application deadline: 05/09/2025
Reference ID: AOM - Adult Services