Job Description

Organisation

-

Bus Enforcement

Job

-

Bus Operations

Position Type

-

Full Time

Applying for this role means you have read and understood this advert and any associated links.


Due to the expected high response to these vacancies, we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date.


This recruitment campaign is to recruit to a waitlist for permanent opportunities as they arise. We will be offering roles on an ongoing basis over the next two years.

Organisation -

SPE (Security, Policing and Enforcement)

Position Type

-

Full Time

Contract Type -

TfLPermanent

Salary

- 51,296 including a non-consolidated shift allowance of 15%

Location -

Pan-London - This is not a hybrid role - this is a full uniformed role


Please note that due to the nature of this role, you may encounter situations which involve violence and aggression either aimed at you, colleagues that you work with, or between members of the public. You may also encounter situations which raise safeguarding concerns (such as situations involving children and vulnerable adults) where you will be required to act in support of the individuals involved.

We encourage open communication about any challenges you face and have a well-established support system in place to assist you - including comprehensive training that includes trauma-informed practices and self-care strategies, access to our Employee Assistance Program (EAP) and a wide range of mental health support and wellbeing resources.
For more information about this aspect of the role, contact us at HighVolumeCampaigns@tfl.gov.uk

The closing date for applications is Thursday 20

th

November @23:59 hours.

Security, Policing and Enforcement (SPE)

is responsible for security, policing, enforcement and community safety across TfL. Our work contributes to keeping our transport network safe and secure, improving passenger confidence, and ensuring that the rules and regulations are enforced in a fair and proportionate manner.

SPE

provides a professional, highly visible security and enforcement service across the breadth of TfL services. This could mean working at our bus stations, our train stations, on the underground and rail network, on our buses or across the Taxi and Private Hire industry. As an

Assistant Operations Manager

you will lead a team of professional and highly capable Operations Officers, you will be working alongside your team, supporting them with the challenging work they carry out, helping the development of your people and ensuring we maintain the highest level of standards, honesty and integrity which will contribute to customer and staff trust and confidence in our services.


We have ambitious and challenging plans to grow our teams - we are looking for experienced people leaders, who have a real passion for people, not only those you may lead, but those who TfL supports. You will want to make a real difference and will be used to working with tight deadlines, able to make sense of ambiguity, always focusing on doing what's right for our people and our customers


Across our network you will provide uniformed on street People Leadership of operational resources contributing to improved compliance through on-network activities, as part of a customer service focused team delivering safety, security and reliability through engagement and enforcement


You will work with the wider TfL Operations team to deliver operational improvements in alignment with SPE objectives, including prevention of crime and anti-social behaviour.


You will manage a geographically dispersed operational team, working a specified shift pattern which may include night and weekend shifts (rosters are always subject to change).

Key Accountabilities

Provide effective uniformed on-street leadership of a team of operational staff, driving team performance, ensuring high standards of conduct and customer service Identify and act as first point of contact for all Health & Safety related issues, ensuring possible issues are resolved quickly. Where this is not possible, ensure that matters are raised with the appropriate member of the leadership team Encourage others to take safety seriously and ensure they understand the latest safety procedures e.g. via briefings, and checking of understanding Monitor staff performance and attendance ensuring relevant Operations Managers are kept informed of issues and staff records are updated accordingly Contribute and deliver effective tasking and deployment of operational resources across CPOS operations Liaise with local Trade Union representatives to ensure that, wherever possible, day to day issues are resolved quickly on a local basis Ensure all activities undertaken by Operations Officers are undertaken with the prescribed level of authority Manage the Operations Officer workload ensuring all reports are quality driven and of a required standard to support any enforcement action being taken in line with the TfL Enforcement policy Liaise with the appeals and prosecutions team on appeals and court cases to provide evidence in support of any appeals or prosecutions Provide cover for other People Leaders as and when required Any other reasonable task or activity as directed from time to time by the Leadership team
For further information on the key accountabilities

Skills, Knowledge & Experience for this role

, please click this link -

Key accountabilities

Application Process

Please apply using a maximum two-page CV and a one-page covering letter using Microsoft Word, Font Arial 12. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.


To be compatible with our anonymisation software, these must be in Microsoft Word doc.x format. Failure to upload documents in this format means that they may not be processed. Applications with either CV or Covering Letter missing will be classed as incomplete and will not be progressed.


The tests will be sent out via panpowered.com (Talogy). You will have 7 days (168 hours) in which to complete from the date and time it was sent. If you have not received the email within 48 hours of applying (excluding weekends), please check your junk/spam emails. If you are unable to locate your invite, please contact the Recruitment Team on the contact details provided at the bottom of this job description.


No extensions will be granted, therefore If you are unable to complete your test within the 7 days, we would advise you to refrain from submitting your application at this time. If you do not complete the tests within 7 days of receiving the email, you will be automatically removed from the process.


Please note: If you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.


The final stage will consist of a face-to-face interview in London.

Assessment Process

The recruitment process consists of 3 stages. You will need to pass each stage to progress onto the next:

Stage 1

: Online Application form and screening questions

Stage 2

: Online tests

Stage 3:

CV and Covering Letter Review

Stage 4

: Assessment centre consisting of competency and scenario-based interview


Please note it will take 10-14 days after the final assessment event to hear the outcome

Campaign Timetable

The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited. Dates for the Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available please check again the following day. You are encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.

Candidate Charter

This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.

Reasonable Adjustment Process

If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email which you will need to bring to your assessment. If you fail to bring this on the day your adjustments will not be granted, and you will be unable to re-book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the

context of the role.

Please note:

The online test is a timed test, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

Notice of Cancellation

We require you to give a minimum of 48 hours' notice of cancellation or re-schedule. Non-attendance at your Assessment Event may lead to your application being withdrawn.


Please note: Your assessment may be rescheduled once only and reschedules will only be granted if there are assessment slots available, so please make sure you check you can make an appointment before booking. Subsequent cancellation may lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter you risk being withdrawn from the campaign.

Outcomes

Outcomes for the assessment will be provided 10-14 days after the final assessment event.

Our Commitment to Integrity

Cheating and plagiarism in any part of the assessment process undermine the core values and behaviours of TfL. We uphold strict policies and standards to ensure fairness, originality, and ethical conduct.


Plagiarism--using someone else's work without proper attribution--is a serious offense, as is any form of dishonest behaviour, such as using unauthorised resources during your assessment. Consequences for these actions can range from withdrawing your application to disciplinary action.

Important Information

Appointment to post

Candidates must successfully pass the Disclosure & Barring Service (DBS) check, employment referencing, advanced medical screening, and a drug & alcohol test. Failure to pass any of these will result in the offer of employment being withdrawn at any stage. Although you may be successful and offered the role - you may not commence employment in the role or start training immediately. There may be a requirement to delay your start date until you are required.

TfL is currently unable to provide sponsorship to candidates for this role as the Home Office's eligibility criteria for sponsorship will not be met. TfL keeps its approach under review in line with changes to UK immigration rules. We are also unable to provide advice or guidance on individual immigration queries and advise candidates to check the Government's website for further information.

Vetting

The role requires Community Safety Accreditation Scheme (CSAS) & Railway Safety Accreditation Scheme (RSAS) authority. This means that all Operations Officers will be police vetted to Non-Police Personnel Vetting Level 2 with Counter Terrorism Check (NPPV2/Full).


More information regarding vetting can be found here - https://www.college.police.uk/app/professional-standards/vetting


You will be required to maintain your vetting status throughout your employments, this includes renewals which presently take place on a 3 yearly cycle or to a frequency as determined by the police service. If for any reason you are unable to maintain your vetting status, your employment will be terminated.


The vetting process will commence before you have started in the role. If you fail the vetting process, the job offer will be withdrawn. It is important to be aware that the vetting process includes detailed checks, including but not limited to checks related to:

Financial history Family members' criminal history (or other police intelligence about this matter) The criminal history (or other police intelligence about this matter) of everyone living at the same address as you Your own criminal history (or other police intelligence about this matter) Any civil convictions Any driving offences Counter Terrorism Check
You should also be aware that the Rehabilitation of Offenders Act 1974 does not apply to police vetting, this means that any criminal history or civil conviction history will be considered by the MPS in reaching a decision.


For the purpose of the vetting, you will be required to demonstrate evidence that you have been a

UK resident for a minimum of 3 years.

Please note:

Applicants who carry out the role of a Special Constable would be expected to resign from that position if successful due to the CSAS / RSAS accreditation.


Applicants who hold a Taxi or Private Hire vehicle licence would be required to rescind the licence.

Training

You will complete extensive classroom training which will aim to give you all the knowledge and skills required to begin your career as an Assistant Operations Manager.

Contacting Us

If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email HighVolumeCampaigns@tfl.gov.uk.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

Final salary pension scheme Free travel for you on the TfL network A 75% discount on National Rail Season Ticket and interest free loan 30 days annual leave plus public and bank holidays TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow Private healthcare discounted scheme (optional) Tax-efficient cycle-to-work programme Retail, health, leisure and travel offers Discounted Eurostar travel


As a fixed term contractor we can offer you a choice of pension arrangements. If you choose not to take our final salary pension scheme you will be paid an allowance on top of your salary, subject to Tax and National Insurance. We will share all the details with you at offer stage and the choice will be yours based on your circumstances. Depending on what you choose you can add up-to 14% to your salary.

Equality and Diversity

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.