Job Description

Band 3 Assistant Patient Pathway Coordinator (CAT 1 - ENT, Maxillofacial and Plastic Surgery)
Shift Patterns: Full Time 37.5 hours per week; working 08:00 am - 17:00 pm Monday to Friday.
This role is based at both Townlands Hospital, Henley-on-Thames and the Royal Berkshire Hospital, Reading.
The Clinical Administration Team (CAT 1) is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.
We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. You will work as part of a multidisciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
Main duties of the job
You will be responsible for helping provide a smooth transition for patients as they move through their treatment pathway.
Duties will include completing key administrative tasks which are vital to enable the department to function safely and to a high standard.
You need to be flexible and willing to learn new skills. You should be educated to GCSE level or equivalent in Mathematics and English, with good evidence of computer literacy.
You will also have very good communication skills and be able to work with minimal supervision.
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Details
Date posted
30 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
193-7133394PCG-A
Job locations
Townlands Memorial Hospital
York Road
Henley-on-Thames and Reading
RG9 2EB
Job description
Job responsibilities
Please refer to the attached and Person Specification for further details of the post. Job description
Job responsibilities
Please refer to the attached and Person Specification for further details of the post.
Person Specification
Qualifications
Essential

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent

• Computer Literacy Course e.g. ECDL
• Experience of working in the NHS

• Excellent interpersonal skills
• Understanding of patient priorities and performance targets related to appointments and waiting times

• Good knowledge of speciality - specifically patient pathways
• Experience of using digital dictation systems

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent

• Computer Literacy Course e.g. ECDL
• Experience of working in the NHS

• Excellent interpersonal skills
• Understanding of patient priorities and performance targets related to appointments and waiting times

• Good knowledge of speciality - specifically patient pathways
• Experience of using digital dictation systems