Job Description

Job Title:

Assistant Patient Pathway Coordinator

Duration:

This is a temporary role, and it is currently due to last until roughly 14th November 2025

Location:

John Radcliffe Hospital, Headley Way, Headington, Oxford OX3 9DU

Hours:

37.5 hours per week, Mon - Fri, 8am - 4pm or 9am - 5pm

Pay Banding:

Band 4 - 14.89 per hour

Trust Location:

Oxford University Hospitals NHS Foundation Trust

The postholder must have the following experience:

NHS/Booking Appointment experience

Strong Administrative skills

Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator's duty is to book Endoscopy procedures within the patient's clinical wait time and within priority order whilst meeting daily team targets.

To add incoming referrals to the waiting list on EPR within 24 hours and pass for clinical triage where necessary.

To schedule endoscopy admissions on EPR, assigning appointment dates appropriately in accordance with clinical priority and waiting times, liaising with the patient and ensuring they have all relevant information.

Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of admissions.

Ensure close monitoring of the planned surveillance patients to avoid any delay of their Treatment by Date (TBD).

Check all lists are fully booked to maximum capacity and if necessary, utilising any empty slots at short notice where possible.

To monitor and manage DNAs (Did Not Attends) within the department, ensuring that appointments are rescheduled, or requests are sent back to the referrer where necessary in line with Trust and local policies.

Complete all necessary endoscopy pre-assessment administration tasks.

To have an insight into the PTL (patient tracking list) to ensure that patients are booked in order of clinical priority and waiting times, and that any potential breaches or concerns are escalated appropriately.

Validating the PTL on a daily basis and attending weekly patient tracking list meetings and making sure what's discussed and delegated is actioned.

To share responsibilities of the different systems within Endoscopy such as email accounts, e-requesting, e-RS (electronic referral system) amongst the wider admin team.

Liaise with and book appointments for patients requiring an Endoscopy, via the 2 week wait system, choose and book, direct referrals, inpatients and other routes

Work closely with the GET directorate, including gastroenterology, hepatology and wider management teams.

Using the EPR system to ensure patient pathways are accurate.

Contribute to smooth, efficient and effective general running of the office.

Liaise effectively with other administration and clinical staff and communicate with patients and their relatives.

Daily administrative tasks including taking and making inbound and outbound calls via Netcall and using Accurx system when needed.

Assist clinical staff, non-clinical staff and patients with any queries.

Work closely with colleagues within the department and to provide cover during periods of sickness/holiday where appropriate.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates -

work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary

Pay: 14.89 per hour

Expected hours: 37.5 per week

Education:

A-Level or equivalent (preferred)
Experience:

NHS: 1 year (preferred) Booking Appointment: 1 year (preferred)
Work Location: In person