Job Description

Assistant Photo Manager for Azamara Cruises
Department: Hotel
Employment Type: Contract
Location: Shipboard
Description
V.Ships Leisure is looking for Assistant Photo Manager on behalf of Azamara Cruises.
The Assistant Photo Manager is responsible for the day to day running of the department's operations. The Assistant Photo Manager also assists the Photo Manager in developing and introducing new products and initiatives, ensuring consistent delivery of all Photo Department products and services and driving revenue and guest satisfaction in all department areas to achieve budgeted goals, with some involvement in day-to-day administration.
Key Responsibilities

• Reporting to the Photo Manager this role requires overseeing activities related to sales and customer service, and assisting with the running of daily operations, to ensure both revenue and guest satisfaction is maximized to exceed budgeted goals.
• Ensure the Photo Gallery display is kept neat, organized and presentable at all times.
• Maintain sufficient retail and consumable supply inventories in the Photo Gallery always, accurately report inventory levels on a per cruise basis, complete Inventory paperwork for submission to corporate office, and handle all required inventory movements onboard
• Follow retail planograms, merchandising practices and promotion initiatives in accordance with company procedures and using accurate pricing and marketing materials.
• Work with the Photo Manager to develop an effective sales and promotion strategy each cruise.
• Prepare and ensure execution of all advertising inserts, digital and printed signage and other promotional material in coordination with the overall sales and promotion strategy agreed with the Photo Manager
• Follow up on any guest requests/customer service issues referred from shore-side
• Conduct educational seminars for guests to promote Photo Department services and products
• Take ownership of and handle effectively any guest requests (onboard or shore-side referrals), complaints and questions (photo department and general shipboard issues) at any time.
• Regularly review service procedures, and proactively find ways to improve service levels and prevent customer service issues from arising
• Photograph any events as required
• Protect all company inventory and equipment through proper handling and security procedures at all times.
• Ensure departmental compliance to all hotel practices and shipboard policies by reporting to the department head any non-compliant practices
• Exhibits professional leadership presence, positive energy and motivation in all situations
• Is a role model for others and serves as a positive ambassador of Azamara Cruises.
• Must practice sound and prudent business sense and high professional ethics at all time
• Maintains guests' and employee confidence and protects the organization's reputation by keeping guest and company information confidential. Enhances department and company reputation by accepting ownership and accomplishing a diversity of requests while exploring opportunities to add value to job accomplishments
• Creates a climate of trust and mutual respect.
• Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
• This position is responsible for indirect cost containment through the proper use, handling and maintenance and distribution of equipment, suite amenities and consumable items.
• Ensures that all communication costs are kept under control.
• Ensures that guests are charged for pertinent special requests and services.
• Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.

Education/Experience/Qualifications:

• o Minimum 12 months of experience in Shipboard Photo Operations required.

• Thorough knowledge of the Cruise Line's environmental policy relating to Photo operations is essential.
• Strong demonstrated knowledge and understanding of photographic exposure, composition and focus is essential. Must be able to use a modern Digital SLR camera, hot-shoe mounted flash and other professional equipment.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Understanding of how to deliver excellent customer service including problem resolution and achievement of service quality goals
• Applicant must have advanced computer literacy, knowledge of and experience using Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Adobe Photoshop and be able to operate other advanced computer systems, touch-screen kiosks and perform basic computer troubleshooting procedures.
• Must be able to work independently and function under pressure in a deadline oriented, fast paced environment for extended periods.
• Must possess the skills of a mature self-starter, look for opportunities for continuous improvement in overall photo operations and ability to inspire and motivate
• Must enjoy working with the public in a busy, active and sometimes noisy environment.

Skills Required