Job Description

The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Assistant Practice Manager is responsible for: a. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b.



Supporting the Practice Manager as required with Practice based initiatives, QI projects and implementing changes. c. Contributing to Implementing systems to ensure compliance with CQC regulations and standards d. Contributing to Implementing and embedding an effective staff appraisal process e.



Contributing to the development, implementation and embedding of an effective practice training programme for all staff f. Coordinating the practice diary, ensuring meetings are scheduled appropriately g. Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings h. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues i.



Actively encouraging and promoting the use of patient online services j. Updating and acting as the focal point for the practice website and social media sites and patient feedback k. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) l. Managing DNAs, providing data and planning tools coupled with liaison with identified patients Secondary responsibilities In addition to the primary responsibilities, the Assistant Practice Manager may be requested to: a.



Deputise for the Practice Manager b. Lead the management of the Patient Participation Group c. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level d. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required e.



Monitor and disseminate information on safety alerts and other pertinent information f. Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements g. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas h. Maintain the significant event database, providing advice to staff and briefing the team at meetings as required i.



Identify trends and devise solutions to reduce risk and repeated occurrences of significant events j. Support the Practice Manager in the reviewing and updating of practice policies and procedures k. Responsible for updating the appointment system to reflect leave and other approved absences