Job Description

Job Summary The Assistant Practice Manager will support the Practice Manager with the general day to day running of the Practice. To be involved in the management and development of the non-clinical Practice staff Act as line Manager to the Reception Manager, Practice Secretary and the Admin Team. To be responsible for the maintenance of the practices clinical and other computer systems. Supporting the Practice Manager with administrative task.



Duties and Responsibilities To be aware of national, local and Practice quality standards for chronic disease management. Organising premises maintenance as required using agreed contractors. To be responsible for the collection and collation of data and feedback about patients needs and satisfaction. I.T.



Champion Supporting the Practice and Practice Manager in maintaining its CQC rating. Supporting the Practice Manager to achieve QOF targets. Human Resources Assisting the Practice Manager with the recruitment and interviewing of all non-clinical staff. Managing the mandatory training for all staff ensuring this has been completed in a timely manner.



Organisational Opening the surgery Act as liaison with with the contract cleaners. Supporting the Practice Manager to organise the flu clinics and coordinate staffing. Assist with Accurx messaging and health campaigns. Data Management To oversee and monitor the EDI links workload.



IM & T To support the Reception Manager in the training of current and new Practice staff on the use of the Clinical System. To provide first line technical support for IM & T issues. Full support is provided by the ICB IM & T Support Desk or the clinical system supplier. First line technical support may include such issues as: Simple Windows configuration problems System One difficulties Scanner and printer configuration queries Scanner and printer consumables stocking and installation To liaise with the ICB IT or clinical system suppliers support department to resolve other hardware and software issues.



To maintain an equipment log ensuring that ICB and Practice owned equipment is readily identifiable. To be Smart Card Sponsor for the practice alongside the Practice Manager. To ensure the Practice website is maintained and kept up to date. Welfare Ensuring lunch is organised for any meetings requiring refreshments.



Organising collections for members of staff when leaving. Working Relationships To work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary. Equality and Diversity Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.



Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Personal / Professional Development Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/ or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Training may need be undertaken outside of normal practice hours, and off site.



Quality Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet the patients needs. Effectively manage own time, workload, and resources.



Assist the Practice Manager with auditing data. Communication Communicate effectively with patients and carers as required. Communicate effectively with the Practice Manager and the Practice team, as required, on a daily basis. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.



They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.



Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety All employees are subject to the requirements of the Health and Safety at Work Act. The postholder is required to ensure, as an employee, that their work methods do not endanger other people or themselves. Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines.



Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.



General Terms and Conditions All employees are employed on an initial assessment basis. All employees must comply with the practices opportunities policy, and must not discriminate on the grounds, race, colour, ethnic or national grounds, sex, marital status, disability or any other grounds that cannot be shown to be justifiable. This may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the postholder.



The postholder may be required to carry out other duties appropriate to the grade of the post.