Job Description

JOB SUMMARY

We are looking for an Assistant Practice Manager to join our dynamic and highly motivated team delivering excellent healthcare for our NHS Surgery

SSP Health's Managers benefit from our substantial network of back office support functions to allow each to really focus on patient services and lead the local team of doctors, nurses and staff.

You will ideally have some experience in a General Practice setting together with an understanding of the rapidly changing healthcare environment. Applications will also be welcomed from non Primary Care Managers who are able to identify transferable skills that can support our practices and demonstrate an understanding of current demands within Primary Care.

The ideal candidate will have leadership skills, be confident with IT and enjoy working flexibly in a rapidly changing environment.

As the biggest provider of GP services in the North West, we are proud to have over 40 practices all rated as 'Outstanding' or 'Good' by CQC.

We offer excellent career progression, the chance to work in an innovative environment and the security of knowing our wider SSP Health team is always there to support you.

MAIN DUTIES OF THE ROLE

To take responsibility for the management of the administration staff

To ensure all financial claims are made in an effective and efficient manner

To maintain Clinical Services and Appointments systems

To ensure effective administration support

To manage all aspects of patient information across all branches

To provide appropriate assistance to the Practice Manager in all day-to-day activities and duties.

JOB RESPONSIBILITIES

The post holder will:

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role

Support Practice Manager in planning and co-ordinating the recruitment, induction and training of new administrative staff.

Plan/assist in planning and recruitment of Locum cover.

Prepare/assist in the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover) when necessary.

Identify training and development needs for Practice staff.

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.

Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information.

Confidentiality

:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity

:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication

:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Communicate effectively with all departments within SSP Health

Recognise people's needs for alternative methods of communication and respond accordingly.

Job Type: Part-time

Pay: 13.00 per hour

Expected hours: 16 per week

Work Location: In person