Job Description

Job summary

Rother House Medical Centre is a well established practice located in the heart of Stratford - Upon - Avon that strives for excellence in patient care.

The practice is looking for a full or part time Assistant Practice Manager, to support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.

Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, health and safety quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.

Primary key responsibilities

The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Assistant Practice Manager is responsible for:

Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Direct line management of the following staff: Administration, Reception Manager, Receptionist including HR support (Pastoral and issues and queries). Coordinating the organisation diary, ensuring meetings are scheduled appropriately. Completing the private practitioner list. Ensuring bookings are up to date and recorded on the excel spreadsheet and room planner. Ensuring the GP rota onto EMIS once completed by PM Complete the reception rota. Approving nonclinical AL. Keeping tabs on with current IT issues and potential AI software. Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed Acting as the lead for reception recruitment including pre-employment checks and DBS Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Guiding staff and developing searches and audits on the clinical system Reviewing and updating clinical templates ensuring they relate to current practice Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Ensuring the staff implement the practice wide approach to the management of all patient services matters
In addition to the primary responsibilities, the Assistant Practice Manager may be requested to Deputise for the Practice Manager in their absence.

The person specification can be sent across as an attachment upon request.

Job Types: Full-time, Part-time, Permanent

Pay: 20.00-23.00 per hour

Expected hours: 27 - 36 per week

Benefits:

Company pension Employee discount Flexitime
Work Location: In person