Job Description

Purpose of the role:

To lead and inspire the Reception Team to provide the highest level of service. To be the first point of contact for guests and to be an ambassador for the hotel

Duties and Key Responsibilities:

To create a positive, energetic, standards driven, results focused working environment

To act as a mentor and role model for the Reception Team

To inspire and develop each Team member to reach their fullest potential

To attend all meetings representing the department and relaying all vital information to Team

To communicate effectively with all other departments and build strong working relationships

To ensure all departmental SOPs are adhered to

To constantly seek to improve and implement dynamic SOPs to support service excellence

To ensure all billing is accurate and all revenue is captured

To ensure the guest arrival experience is consistent with 4-star deluxe standards and to room all guests

To create awareness of all VIP arrivals amongst the hotel team

To ensure the local area and attraction information is up to date

To anticipate guests' needs and to exceed expectations

To have an excellent knowledge of all hotel facilities and to assist with all guest enquiries

To manage safe storage and delivery of guests' luggage

Key Requirements:

Proactive approach / Attention to detail / Demonstrate Initiative / Absolute professionalism at all times / High standard of personal grooming

Education

GSCE level

Skills and Experience

Hotel reception supervisor experience minimum of 2 years

Company Benefits:

28 days paid holiday per annum, including bank holidays Pension scheme Career progression through training and development Staff car parking Free meal whilst on duty in our staff restaurant Friends and Family bedroom rate of 85 (including tax and breakfast) at Danesfield House Hotel and Spa Discount of 15% on products used in the Spa Discount of 50% on treatments taken in the Spa Discount of 25% on products in the Gift Shop Discount of 30% off Food and Drink up to maximum of 4 people (all bookings require prior authorisation)

Contract type:

Permanent

Hours:

45 hours per week

Salary:

Competitive

Job Types: Full-time, Permanent

Pay: 29,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount On-site parking
Work Location: In person