Job Description

Overview:

We are recruiting for an

Assistant Relationship Manager

, or you may know the role as a

Client Services Manager

, to join our Relationship Management team. The role is based on a

hybrid basis from our stunning office in central London,

so you will need to live within a commutable distance to ensure you can be in the office with your colleagues each week.


The

Assistant Relationship Manager

will support the share plans RM by being the single point of contact between MUFG Pension & Market Services and client's secretariat department, ensuring a high quality service is delivered. It is a demanding role, but it's extremely rewarding and has the potential for advancement if you're the right candidate.


You'll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You'll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we'll provide the support you need to do just that.

Benefits:

26 days annual leave, plus a wellbeing day, a volunteer day,

bank holidays and the opportunity to buy up to 5 days' extra each year


Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme

Appreciate programme

: Employee recognition programme

Company Pension Scheme

Medical insurance

Life Assurance

Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave

What you need:

As with any role, we want to find the right person and we want to make sure you know it's the right role for you too. You will need:


A

customer focused attitude

with experience in a client/customer facing/service role, with good commercial awareness which will enable you to understand client requirements The ability to prioritise your workload, working to tight deadlines whilst remaining flexible in your approach

Exceptional verbal and written communication skills

, with the ability to always remain diplomatic and tactful Good stakeholder management skills, with the ability to develop and maintain strong working relationships with a variety of internal and external customers, colleagues and clients Great analytical skills, with the ability to review a client portfolio and see sales opportunities to grow revenue Enthusiasm, self-motivation and the confidence to handle client enquiries, including complaints, in a professional manner

Excellent Microsoft Office skills

, especially Word, Excel, PowerPoint and Outlook Good attention to detail with a conscientious, thorough and accurate approach to work and the ability to take a task, own it and see it through to completion A professional and friendly manner

Day to Day, you will:

Develop and maintain professional and strong working relationships with clients Deal with enquiries from clients and their associated advisors, such as lawyers, brokers and auditors Support, plan and manage key business and client initiatives and post implementation analysis Attend company meetings (AGM's/EGM's/Court/Review Meetings), in addition to assisting at the meetings when required Agree and prepare timetables and advise departments of forthcoming corporate events Provide guidance as required on registration, share plans and industry matters, in addition to keeping up to date on any respective changes Prepare information for financial reporting requests, ensuring the accurate maintenance of client records on SalesForce and accurate and timely management of invoicing and payments Assist with the launch, ongoing events and maturity events on share plans Analyse clients and identify selling opportunities, cost saving efficiencies and cross-divisional opportunities The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.



MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.


A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.



Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.


Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.


MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.


We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.


We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.


Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.