Job Description

Job Ref:

CHE1833

Branch:

Cheval Collection

Location:

Cheval Collection, London (South West)

Salary/Benefits:

Salary plus benefits

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

8 hours shifts / 5 shifts per week / includes working w/ends bank holidays

Hours per week:

40

Posted date:

25/06/2025

Closing date:

08/08/2025

Cheval Collection are looking for an

Assistant Reservations Manager

to support, train and develop our

central reservations team

, which is based in our Global office on Cromwell Road, SW7



Our central reservations

team of 10

reservations professionals provides a support sales service for our

14 luxury properties

in

London, Edinburgh and Dubai

. Cheval Collection is a company focused on international growth and evolving our brands Cheval Residences, Cheval Maison and MY Locanda.



As

Assistant Reservations Manager

you will work closely with the Reservations Manager and Revenue team to foster a sales-driven culture within the reservations team and across the group, making sure all enquires are converted into a win and that revenue targets are achieved.



You will be the systems expert for the team so advanced knowledge of a property management system (we have just successfully transitioned to Opera Cloud) is essential. You will enjoy working as part of the reservations team and will be invested in their training, development and supporting them in all areas of reservations, hospitality, and the complexities of service apartment reservations. We cover reservations 7 days between the hours of 8am and 8pm so work varied shift pattern is expected including weekends.



Previous experience in supervising a team, in a luxury environment, and having worked in a role that has supported multiple properties would be a great background for this role.

As Assistant Reservations Manager, some of your duties will include............

Managing the day-to-day operation of the Cheval Collection Reservation Team To ensure service excellence, standards and sales is the culture within the team Establishing and maintaining great working relationships both internally and externally including key agents and corporate contacts, and direct guests. Communicating regularly with all teams particularly the revenue, sales and finance teams Developing the team through guidance and culture

We would love to hear from you if....................

Have experience supervising a team for a luxury hospitality business (hotels or apartments) Are an inspirational team leader and are invested in developing your team Have an excellent eye for detail with a passion for service excellence and delivery Are committed to maximising revenue and making every sales connection count Enjoy connecting with people and building relationships Have a positive attitude in everything you do Possess strong communication skills at all levels

In return we can offer you...........

Competitive salary Annual bonus 30 days annual leave (increasing with service, including public holidays) Life Assurance Career progression Health Wellbeing support programme Discounted accommodation Refer a friend bonus Season Ticket Loan Tuition support funding Apprenticeship scheme Contribution to personal pension (after 3 months) Learning Development opportunities

And many more benefits!



If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!

Helpful to know............

The role is based at 114a Cromwell Road, London with the opportunity for hybrid working.



Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.



A basic disclosure (DBS Check) will be requested in the event of a position being offered.


Cheval Collection is an award-winning hospitality group with thirteen luxury all-apartment Residences in London and Edinburgh, guaranteeing the finest hospitality and an unforgettable living experience. Surround yourself with iconic views from a modern penthouse, indulge in the city's cosmopolitan culture from chic districts and quirky apartments, or enjoy the serenity of world-famous parks from your own stately Residence. Each of our thirteen luxury Residences has adopted a class and character of its own, whilst still maintaining the same professional, remarkable levels of service.