Job Description

Company Description
We are looking for an Assistant Restaurant Manager to be part of our team for The Hoxton, Southwark in our restaurant Albie.
The Hoxton, Southwark is only a skip & a hop away from the South Bank. There is something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space, a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our coworking space spread over six floors.

What you'll do...

• Lead the team by example, keeping them engaged, motivated and confident in delivering warm, genuine Seabird experiences.
• Work closely with the Restaurant Manager and kitchen leadership to ensure front and back of house operate seamlessly together.
• Support the Restaurant Manager with the day-to-day running of the restaurant, including rotas, training, payroll checks and basic financial administration.
• Help onboard and train new team members, ensuring brand standards, service steps and safety procedures are understood and followed.
• Create a positive and inclusive team culture by giving regular feedback, coaching in the moment and supporting development.
• Be present on the floor, anticipating guest needs, handling feedback and resolving complaints with care and confidence.
• Ensure high standards of food and beverage presentation, cleanliness, stock control and compliance with food safety and licensing requirements.
• Share guest insights and operational ideas with the wider F&B team to help continuously improve the Seabird experience.

Qualifications
What we're looking for...

• Previous experience as a supervisor or assistant manager in a busy, quality-led restaurant or bar environment.
• A solid understanding of front-of-house operations, service standards and people management basics.
• Comfortable working a rotating shift pattern, including evenings, weekends and peak trading periods.
• Confident communicator in English; additional languages are a plus.
• Organised and detail-focused, while staying flexible and calm under pressure.
• Someone who leads with personality and empathy, not ego.
• A genuine passion for hospitality and creating memorable guest moments.
• A team player who enjoys getting stuck in and supporting others to succeed.

Additional Information
What's in it for you...

• Competitive salary
• 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we'll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time!
• Enhanced family leave for when you're expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Skills Required