The Assistant Manager in CE LA VI assists the Manager in overseeing all aspects of daily operations, including staff management, guest satisfaction, and administrative tasks.
Leadership and Initiative:
Takes initiative, inspires and motivates others, and provides guidance and direction. Exhibits a proactive approach, delegates tasks effectively, and leads by example.
Responsibilities:
Support the Manager in overseeing all aspects of the service department.
Assist with hiring, training, and evaluating staff performance.
Assist for the onboarding process for new staff, ensuring the implementation of the buddy system and completion of training.
Assist in Develop and implement policies and procedures to improve efficiency and guest satisfaction.
Handle guest complaints and ensure resolutions are reached promptly.
Collaborate with other departments to coordinate operations and promotions.
Responsible for opening, closing, and station planning.
Team member grooming and uniform standards.
Promote and cultivate an inclusive work environment.
Skilled in mentoring team members and facilitating organizational change.
Requirements:
Progressive experience in fast-paced high-end venues.
Proven success in elevating the guest experience.
Excellent organizational and multitasking abilities.
Excellent communication skills
Ability to train team members and support business changes.
INDMANAGE
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