Job Description

To support the business & Restaurant Manager in all aspects of store operations to ensure the delivery of the Heavenly Desserts brand against our values and commercial targets.

This will be achieved by delivering a positive difference in our customer's lives.

You will be expected to demonstrate hard work within a fun environment where passion for excellence, hard work, honesty and determination are the norm.

Build a World Class Team:

? Assist your business with the recruitment, training and coaching for new trainees within in your team.

? Be hands on at front of house and behind the counter in preparation of desserts & have confidence to show by example.

? Help your business by planning and completing training and development for the business.

? Conduct coaching conversations and performance reviews where requested by your area manager to keep your team on track.

? Support your team by motivating, coaching, engaging and managing your team to drive their performance

? Support your business by ensuring you lead by your example and represent the brand values in how you work.

? Maintain accurate Team Files whenever you are responsible for the store.

? Plan weekly rota's, shifts, breaks and holiday planning.

? Operate at all times with a fair, reasonable and consistent approach. Follow all company and legal procedures.

Offer Exceptional Customer Service at all Times:

? Support your team to deliver efficient and friendly service in store.

? Always engage customers and communicate clearly.

? Be kind to our customers; meet or exceed their expectations.

? Create the environment and atmosphere in your store,

? Get to know your regular customers and show new customers why Heavenly Desserts is bar-none, the UK's best Dessert specialist.

? Welcome and thank customers as they arrive and leave our store.

? Deal effectively with customer complaints and queries in store taking responsibility to resolve these wherever possible.

? Look for opportunities to improve customer service and action these in store.

Provide First Class Standards:

? Ensure that anyone starting shift is in our uniform standards.

? Consistently deliver excellent standards and use all tools provided.

? All food products should be correctly labelled, in date and displayed to the planogram.

? Keep your store clean at all times through use of the Operations Log.

? Ensure all members of your team follow Health and Safety, COSHH and Food Hygiene regulations at all times as detailed in the company Operations Log.

? Ensure that the team are aware of our emergency procedures and fire training/evacuation points.

? Ensure daily HACCP procedures are completed, checked and recorded.

? Deal with maintenance issues promptly when you are responsible for the store and report any critical, brand damaging, pest or Health & Safety issues immediately so the company can action them promptly.

? Inform your Manager & Director immediately of an EHO visit and support them with any information they require.

? Use every opportunity to ensure a great customer experience.

? Coach and correct on shift where any standard is not being delivered to our brand expectations and fix the root cause of any problem.

Manage the Business Costs:

? Grow customer numbers and deliver the key financial targets to budget.

? Ensure that your store's paperwork is to standard and completed accurately.

? Minimise wastage without affecting availability. Ensure all stock is correctly controlled, stored and rotated.

? Use the store rotas to ensure "the right people in the right place at the right time".

? Ensure correct cashing up procedures are followed at all times.

? Report immediately any security or cash issues to your manager and area manager.

? Utilise key reports and business data to help drive profitable sales.

The company will also ask you from time to time to perform duties and tasks that are not listed within this job description which you will need to carry out as a part of your role.

Core Competencies:

Hands-on

. Baking cakes & desserts

. Dessert presentation skills

Developing & retaining talent

Leadership & team building

Ability to adapt to change

Communication

Customer Service

Planning & Organising

Results & Standards Orientation

Solid Commercial Acumen

Analysis & Judgement

Follow-up

Job Types: Full-time, Permanent

Pay: 27,000.00-30,500.00 per year

Additional pay:

Performance bonus
Benefits:

Discounted or free food
Schedule:

10 hour shift Day shift Holidays Weekend availability
Work Location: In person