Job Description

Job summary

The refugee and asylum seeker service (RASS) is one of a growing list of clinical services delivered by ABC. Due to the significant number of external partners involved with the refugee and asylum seeker service and nature of the work, this role straddles 2 parts of ABC, transformation and clinical services and the expectation is that the post holder will work closely with both.

Proposed salary

: Band 6.1 to 6.10 on the ABC pay scale which is equivalent to 35,918.88 to 42,926.38 per annum (WTE) dependent on experience

Anti-social hours supplements will be included in addition to this, dependent on hours worked.

Hours of work:

Full time - 37.5 hours per week. Monday - Friday

Tenure:

Fixed term contract 1 year from appointment

Location:

Predominantly based in east Sussex location, close to Tunbridge Wells with the requirement to travel to ABC main offices in Horley/Crawley. Must have a full drivers license with business insurance and access to car.

Main duties of the job

This is a new role to assist the current service manager within a close and supportive team of both clinical and non-clinical staff to ensure effective service provision.Whilst the role is fast moving with activity stepped up rapidly in response to changes regarding asylum estate, the environment is calm and there is a focus on resilience and teamwork.

The role is critical to the successful delivery of the Refugee and Asylum Seeker, which operates 7 days a week 0800-20:00, covering asylum accommodation and continues to grow at pace. The service is also strengthened by the close collaboration with 30+ voluntary sector organisations who are key to the wider support needed for refugees and asylum seekers.

About us

Alliance for Better Care CIC is a GP Federation that unites 77 NHS GP practices across 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community. As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area. We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.

Job responsibilities

The post holder will:

Support the day to day coordination and operational delivery of the RASS service, helping to ensure clinics and activities run smoothly and that the team can respond appropriately in a fast-moving and sometimes unpredictable environment.

Work collaboratively with the RASS Service Manager, Lead Nurse, Clinical Lead, administrators and wider clinical services team to contribute to safe, effective delivery and a positive team culture across both RASS and ABC.

Provide operational support to clinical and administrative team members, including assisting with clinic scheduling, rota coordination, maintaining up to date SOPs and ensuring key processes are followed.

Help ensure that service activities are culturally informed, trauma aware and aligned with the needs of refugees and asylum seekers.

Support preparedness for new arrivals, ensuring stock, medical kits and practical resources are maintained, and highlighting any risks or gaps to the Service Manager.

Liaise with internal and external partners under the direction of the Service Manager, helping to promote equitable access to health and care for refugees and asylum seekers.

Work with central systems and digital teams as required, supporting the implementation of effective and innovative ways of working in line with ABCs values.

Assist in maintaining positive relationships with stakeholders, including hotel teams, general practice, the Home Office, UKHSA, councils and voluntary sector partners, recognising the impact of wider determinants of health.

Support data collection, reporting and monitoring, contributing to high quality information that demonstrates performance, activity, and progress against KPIs.

Work with the Quality team, Service Manager, Lead Nurse and Clinical Lead, Communications teamto support appropriate responses to incidents, contribute to safeguarding procedures and promote a learning culture across the service.

Help member practices make effective use of RASS services, providing clear communication and timely operational support.

Support subcontracted practices/federations involved in delivering RASS activities, ensuring they have relevant information and operational guidance.

Work with system partners to assist in integrating RASS services, helping to ensure seamless patient pathways where services are co-located or jointly delivered.

Contribute to an ambitious, collaborative and resilient team environment, helping to overcome challenges and deliver an excellent, responsive service for refugees and asylum seekers living in Surrey and Sussex hotels.

Key Working Relationships

To operate effectively, the Assistant Service Manager will need to develop strong working relationships with:

GP Federation/Primary Care: Patients and representatives, Practice Managers, Practice Nurses, GPs, ABC directors Commissioners: North Alliance, Surrey Heartlands and Sussex ICB Voluntary Sector partners: e.g., Refugees Welcome Crawley, Happy Baby, Crawley Community Transport Local Authorities: Surrey County Council, West Sussex County Council Government organisations: Home Office, Public Health, UKHSA Hotel teams Safeguarding teams
(These interactions will often be joint or supported by the Service Manager).

Person Specification

Other

Essential

Champion of equality and valuing diversity Operates at all time in line with Confidentiality and Data Protection Act

Experience

Essential

Experience in managing service delivery/ operational role Experience engaging with and presenting to various stakeholders Experience of working with vulnerable and/or marginalised population groups and communities
Desirable

Experience of working in a primary care setting Experience working with out of hours services Experience of working with Primary Care Clinical Software systems

Knowledge

Essential

Understanding of operational service management Working knowledge of Microsoft packages and clinical systems and application in local NHS Knowledge of service development to improve quality and efficiency
Desirable

Understanding of whole system approach to care

Skills / Abilities

Essential

Excellent written and verbal communication skills Demonstrable leadership and collaborative working qualities Motivates and inspires colleagues to provide patient-centered care Ability to work flexibly, use initiative, prioritise workload and delegate Sound financial acumen and business management skills Ability to establish excellent working relationships Change management skills and ability to cope with stress and ambiguity Pro-active self starter able to set and deliver own objectives Excellent organisational abilities
Desirable

Commitment and evidence of Continuing Professional Development (CPD)

Qualifications

Essential

Degree level education or equivalent
Desirable

Project Management training or qualification
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 35,918.88-42,926.38 per year

Benefits:

Cycle to work scheme Health & wellbeing programme On-site parking Sick pay
Work Location: Hybrid remote in Horley RH6 7BL