Job Description

Join the Legacy and Future of West Ham United

Founded in 1895, West Ham United is a club that blends rich tradition with a forward-thinking approach, creating an exciting, ever-evolving football culture. Based in the heart of London, we proudly call the London Stadium home -- a state-of-the-art venue with a capacity of 62,500, making it one of the largest in the country. We are also dedicated to providing the most affordable Premier League tickets in London, championing Accessible Family Football for all.



Our women's team, achieving professional status in 2018, has soared to new heights in the Women's Super League and reached the prestigious FA Cup final. Meanwhile, our cutting-edge Academy, which opened in 2019, is nurturing future stars, producing first-team players like Declan Rice and Ben Johnson.



With ongoing improvements to the stadium, including the iconic Billy Bonds Stand, West Ham is constantly evolving, making sure our fans experience the best in matchday atmosphere and comfort. We are also incredibly proud to hold the Disability Confident Leader status, reflecting our dedication to inclusivity and accessibility.



As we continue to grow, so does our workforce. With a dedicated team of 300 core staff and 500 event and Foundation employees, West Ham United offers a truly unique working environment. We're especially proud to have been awarded the Premier League's Advanced Equality, Diversity, and Inclusion Standard in 2023 -- our second consecutive recognition -- underlining our ongoing commitment to fostering an inclusive, diverse, and dynamic workplace.



Join us and become part of a club that stands at the crossroads of history, ambition, and innovation. West Ham United is where passion, progress, and inclusivity come together to create something special.

Why Join Us?

Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.

Health & Wellbeing:

We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.

Career Growth:

As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.


If you're ready to bring your passion for retail and football to one of the world's most iconic clubs, apply now!

Position:

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Job Title: Assistant Store Manager

Location: Basildon

Contract Type: Full-Time

About the Role

An exciting opportunity has arisen within the West Ham United Retail department for a proactive and motivated Assistant Store Manager to join our team at the Basildon Store.



The successful candidate will support the Store Manager in the daily operations of the store, helping to drive sales, deliver exceptional customer service, and maintain high retail standards. This individual will also be responsible for overseeing the store in the absence of the Store Manager.



Operating in a fast-paced, high-volume environment, we are looking for someone who thrives under pressure, leads by example, and has a passion for retail and team development. This role presents an excellent opportunity to join a growing business with potential for future progression.

Key Responsibilities

Support the Store Manager in meeting and exceeding sales targets and operational goals


Take ownership of matchday operations, including management of over 65 staff members


Assist with staff recruitment, onboarding, and training


Review individual and team performance targets on a daily basis


Provide team leadership through effective communication, clear planning, and support


Take responsibility for store operations in the absence of the Store Manager, including drawing up daily action plans


Lead by example in delivering exceptional customer service at all times


Drive improvements in customer conversion and average transaction values


Take a hands-on approach to visual merchandising, store replenishment, and shop floor standards


Oversee store administration, including banking, payroll documentation, and till reconciliation


Review weekly trading reports to assess product performance and respond to any emerging trends


Conduct quarterly performance reviews and provide regular feedback to team members


Ensure compliance with all health and safety guidelines and retail operational procedures


Support internal audits and stockroom/shop floor checks


Provide cross-functional support to other stores or departments as required (e.g. during peak trading periods such as Black Friday and Christmas)

Requirements:

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Person Specification:

Essential:

Minimum of 2 years' experience in a retail environment


Strong customer service background with a passion for delivering outstanding experiences


Excellent communication and interpersonal skills


Ability to lead, motivate and manage a team


High level of attention to detail with strong organisational skills


Proficient in Microsoft Word and Excel


Good level of numeracy and written English

Desirable:

Previous management or supervisory experience within retail


Experience working in a high-volume, fast-paced store environment


Knowledge of West Ham United Football Club and retail merchandising practices

Other information:

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Benefits on offer

(may vary based on contract type and location)



25 days annual leave plus your birthday off Pension and life insurance Healthcare cash scheme Travel season ticket loan Cycle to work scheme Priority access to apply for match tickets Discounted season tickets Staff discounts in the club store, cafe and our official partners products and services Discounted gym membership and onsite fitness room facilities Family friendly leave policies Company Social events

Safeguarding:

The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.



The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club's Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club's or the West Ham Foundation Safeguarding Team.

EDI Statement:

The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation's business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.



Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.



To apply, please submit your application via our careers portal: https://www.careers.whufc.com


Deadline: 5pm Friday 15th August 2025



Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.